ph3About Influx /h3pInflux provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives. We are seeking candidates from Argentina with a background in customer service with BPO experience to join our growing team. /ph3Essential Duties /h3ulliManage a high volume of inbound/outbound phone, email chat contacts from customers who are calling with questions or need assistance with their issues /liliFull understanding of how to deliver a positive customer experience whilst maintaining strict call‑handling KPIs /liliLiaison with other departments to resolve customer issues /liliCommunicate effectively and with a positive tone with peers and your manager /liliContribute to a high‑performance and friendly workplace culture /liliIdentify and assess customers’ needs to achieve satisfaction /liliBuild sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication /liliAchieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT QA quotas)



/liliStrong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escape. /liliDeliver on your promises and obligations to drive an exceptional customer experience /li /ulh3Minimum Requirements /h3ulliAt least 1 year of proven customer support experience or experience as a call center representative in a BPO environment /liliExcellent written and verbal English communication skills, English language must be clear, with no native accent /liliStrong problem‑solving and negotiation skills, as well as the ability to handle difficult customer calls /liliWe operate 24/7 and work on a rotating roster – you must be OK to work weekends on any allocated shift /liliEmpathetic and displays the necessary soft skills required for customer support /liliAbility to take ownership of the situations /liliAble to work in a fast‑paced environment /liliAbility to multitask and not get frustrated /liliTrack record of achieving KPIs and delivering strong CSAT scores /li /ulh3IMPORTANT NOTES /h3pInflux never asks candidates to make any payment throughout the entire recruitment process. /p /p #J-18808-Ljbffr

📌 Call Center Representative (Gerona)
🏢 Influx.
📍 Gerona