ppHermosillo, SO /ph3POSITION OVERVIEW /h3pMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. /ppAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. /ppEstamos buscando agentes de ventas para unirse a nuestro equipo. Si crees que tienes una personalidad positiva y persuasiva, y la determinación para tener éxito, esta es la carrera para ti. Con nuestro programa de capacitación líder en la industria, seguramente tendrás éxito y crecerás. /ppTodos los solicitantes deben ser fluidos en inglés y residir dentro de la distancia en automóvil de nuestra oficina, ubicada en Hermosillo, SO. ¡Comienza tu carrera aquí! /ph3Key Responsibilities /h3ulliManejar contactos entrantes y salientes de manera cortés, oportuna y profesional. /liliUtilizar la base de conocimientos y la capacitación para responder con precisión a las preguntas de los clientes y vender los productos y servicios apropiados. /liliEscuchar a los clientes, entender sus necesidades y resolver problemas. /liliInvestigar sistemas para encontrar información faltante; coordinar con otros departamentos para resolver problemas según corresponda. /liliUtilizar sistemas y tecnología para completar tareas de gestión de cuentas. /liliDocumentar y procesar con precisión los pedidos de los clientes en los sistemas apropiados. /liliSeguir todos los guiones, políticas y procedimientos requeridos. /liliCumplir con los requisitos relacionados con información confidencial e información personal. /liliEscalar problemas de los clientes al personal y gerentes adecuados para su resolución según sea necesario. /liliAsistir a reuniones y capacitaciones y revisar todo el material de capacitación nuevo para mantenerse actualizado sobre los cambios en el conocimiento del programa, sistemas y procesos. /liliCumplir con todos los requisitos de asistencia y horario de trabajo. /li /ulh3CANDIDATE QUALIFICATIONS /h3pWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? /pulliDebe tener 18 años de edad o más. /liliDiploma de escuela secundaria o equivalente. /liliLa capacidad para escribir rápidamente y con precisión (más de 20 palabras por minuto). /liliCapacidad para articular información clara y persuasivamente a los clientes por teléfono. /liliLa experiencia previa en roles de ventas o servicio al cliente suele ser preferida, aunque algunas posiciones pueden considerar candidatos con habilidades relevantes y disposición para aprender. /liliComprensión de las necesidades del cliente y la capacidad de proporcionar un excelente servicio para garantizar la satisfacción del cliente. /liliCapacidad para influir en los clientes y promocionar productos o servicios de manera efectiva. Habilidad para establecer rapport con los clientes y mantener relaciones positivas. /liliCapacidad para gestionar el tiempo de manera efectiva para manejar múltiples llamadas y cumplir con los objetivos de ventas. /liliConocimientos básicos de sistemas informáticos y habilidad en el uso de software de centro de llamadas y sistemas CRM. /liliCapacidad para manejar el rechazo y superar las objeciones de los clientes manteniendo la profesionalidad. /liliCapacidad para leer y hablar inglés con fluidez /li /ulh3ABOUT MCI (PARENT COMPANY) /h3pMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively.



MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. /ppAll Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities: /pulliDebe tener 18 años de edad o más. /liliDiploma de escuela secundaria o equivalente. /liliLa capacidad para escribir rápidamente y con precisión (más de 20 palabras por minuto). /liliCapacidad para articular información clara y persuasivamente a los clientes por teléfono. /liliLa experiencia previa en roles de ventas o servicio al cliente suele ser preferida, aunque algunas posiciones pueden considerar candidatos con habilidades relevantes y disposición para aprender. /liliComprensión de las necesidades del cliente y la capacidad de proporcionar un sobresaliente servicio para garantizar la satisfacción del cliente. /liliCapacidad para influir en los clientes y promocionar productos o servicios de manera efectiva. Habilidad para establecer rapport con los clientes y mantener relaciones positivas. /liliCapacidad para gestionar el tiempo de manera efectiva para manejar múltiples llamadas y cumplir con los objetivos de ventas. /liliConocimientos básicos de sistemas informáticos y habilidad en el uso de software de centro de llamadas y sistemas CRM. /liliCapacidad para manejar el rechazo y superar las objeciones de los clientes manteniendo la profesionalidad. /liliCapacidad para leer y hablar inglés con fluidez /li /ulh3CONDITIONS OF EMPLOYMENT /h3h3All MCI Locations /h3ulliMust be authorized to work in the country where the job is based. /li /ulh3Subject to the program and location of the position /h3ulliMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. /liliMust be willing to submit to drug screening. Job offers are contingent on drug screening results. /li /ulh3COMPENSATION DETAILS /h3pWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? /ppAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. /ph3What You Can Expect From MCI: /h3ulliPaid Time Off: Earn PTO and paid holidays to take the time you need. /liliIncentives Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! /liliHealth Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. /liliRetirement Savings: Secure your future with retirement savings programs, where available. /liliDisability Insurance:



Short- and long-term disability coverage is available to help protect you during unexpected challenges. /liliLife Insurance: Access life insurance options to safeguard your loved ones. /liliCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. /liliPaid Training: Learn new skills while earning a paycheck. /liliFun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. /liliCasual Dress Code: Be comfortable while you work. /li /ulh3Compensation Benefits That Fit Your Life /h3pMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. /ppIf you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. /ph3PHYSICAL REQUIREMENTS /h3pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. /ph3REASONABLE ACCOMMODATION /h3pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. /ph3DIVERSITY AND EQUALITY /h3pAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. /ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. /ppMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. /ph3PHYSICAL REQUIREMENTS /h3pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. /ph3REASONABLE ACCOMMODATION /h3pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. /p /p #J-18808-Ljbffr

📌 Representante de Ventas (La Coruña)
🏢 MCI
📍 La Coruña