ppARIS is a Process Intelligence company that helps organizations discover, create, and transform their processes to deliver measurable business outcomes and scale AI with confidence. It combines process design, real execution insight, and AI‑driven optimization in a single, integrated platform‑enabling organizations to build a governed digital twin of their operations, understand how work actually happens, and continuously deliver value across the enterprise. By providing the process foundation, visibility, and governance required for AI adoption, ARIS enables businesses to deploy and scale Agentic AI safely and effectively, ensuring agents operate on trusted processes, data, and controls. With over 30 years of expertise and recognition from leading analysts such as Gartner and Forrester, ARIS is trusted by integral enterprises to turn process intelligence into real business impact. For more information, visit and follow ARIS on LinkedIn. Be you, join us. /p pWe are currently seeking a bStrategic Customer Success Manager /b to drive measurable customer value and long‑term strategic growth across a portfolio of enterprise accounts in the EMEA region. /p pThis role is central to ARIS’s mission of enabling organizations to operate with transparency, control, and measurable outcomes in the era of Agentic AI. Sitting at the intersection of business strategy, operational excellence, and technology, Strategic CSM helps customers transform process intelligence into tangible business impact. /p pReporting to the Customer Success Director, this role is part of a high‑impact Customer Success organization focused on value realization, executive engagement, and expansion of strategic accounts. You will work closely with senior customer stakeholders, as well as internal teams across Sales, Product, and Services, to ensure alignment between customer objectives and ARIS capabilities.



/p pWhat makes this role particularly attractive is the opportunity to act as a trusted advisor to enterprise leaders, influence transformation strategies, and shape how organizations leverage process intelligence and AI‑driven execution. You will not only drive adoption, but also define and demonstrate business value, enabling customers to scale their transformation initiatives with confidence. /p h3Essential Functions /h3 ul liManage and grow a portfolio of 10–15 strategic enterprise accounts. /li liDefine customer value objectives and translate them into structured success plans. /li liIdentify and accelerate quick wins while building long‑term transformation roadmaps. /li liLeverage process intelligence to uncover inefficiencies, risks, and opportunities. /li liDrive measurable business outcomes through data‑driven insights and execution tracking. /li liBuild and maintain strong relationships with executive stakeholders. /li liDeliver compelling executive‑level storytelling connecting outcomes to strategic priorities and ROI. /li liProactively identify risks and mobilize internal resources to ensure customer success. /li liPartner with Sales to drive account expansion, new use cases, and adoption across business units. /li liGuide customers in scaling process intelligence and governance for automation and Agentic AI initiatives. /li /ul h3Minimum Requirements /h3 ul liProven experience in Enterprise Customer Success, Consulting, Value Engineering, or Transformation Programs.



/li liStrong ability to engage with both operational teams and senior executives. /li liExperience working with business metrics, ROI frameworks, and value realization methodologies. /liliExcellent communication and stakeholder management skills. /li liFluency in English. /li liAbility to manage multiple complex accounts in a structured and disciplined manner. /li /ul h3Nice to Haves /h3 ul liExperience in process improvement, operational excellence, or digital transformation initiatives. /li liFamiliarity with Process Intelligence, Business Process Management (BPM), or Process Mining. /li liExperience working with enterprise software platforms or analytics solutions. /li liExposure to AI, automation, or governance frameworks in enterprise environments. /li liExperience working in or with organizations in the EMEA region. /li liProficiency in German. /li /ul pAt SAG Aris GmbH we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law. We believe that diversity, equity, and inclusion is critical to our success as a global company, and we seek to recruit, compensate, develop, promote, and retain the most talented people from a diverse candidate pool. /p pTo all recruitment agencies: SAG Aris GmbH does not entertain unsolicited CVs without prior approval from SAG Aris GmbH's Talent Acquisition Team. Kindly refrain from sending CVs to our job’s alias, SAG Aris GmbH employees, or any other organizational location without explicit consent. SAG Aris GmbH assumes no responsibility for any fees associated with unsolicited CVs. /p /p #J-18808-Ljbffr

📌 Strategic Customer Success Manager EMEA (Madrid)
🏢 ARIS
📍 Madrid