ppbIT Service Desk Analyst /b – Parla, Illescas, Spain /p h3Responsibilities /h3 ul liRecord and resolve Service Desk queries within SLA targets. /li liDay‑to‑day monitoring and updating the Service Desk system, including escalation of tickets where necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager. /li liSet up and install new PC hardware and software, following departmental procedures and standards. /li liCarry out routine scheduled IT activities, such as server backups. /li liPerform administration duties such as adding and removing network user IDs and email accounts in line with departmental procedures and standards. /li /ul h3Qualifications /h3 ul liHigh School Diploma or GED required; associate or bachelor’s degrees preferred. /li liMinimum of 5 years of IT support experience. /li liKnowledge of PC hardware technology, maintenance and repair of PC hardware. /li liKnowledge of current Windows OS applications, servers and workstations. /li liEffective, logical problem‑solving abilities, capable of using initiative to provide solutions to recurring problems. /li /ul pCandidates must be eligible to work in the country where the position is based. /p /p #J-18808-Ljbffr

📌 IT Service Desk Analyst (Parla)
🏢 Hexcel
📍 Parla