ph3The Next Level of Fire Life Safety Leadership /h3pWith more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership. /ppAt Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting‑edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way. /ph3Role: Technical Support Specialist /h3h3Location: Madrid /h3h3Annual base salary rate: 40,000 - 45,000 EUR /h3h3Company description /h3pKidde Global Solutions brings together world‑leading brands in fire life safety. Building on more than two centuries of combined history and leveraging an unmatched portfolio of solutions and services. Aritech is an iconic brand of electronic security solutions, intrusion, access control, CCTV and integration platforms, with more than 50 years of history, belonging to Kidde Global Solutions. /ph3Basic Function /h3pThe Technical Support Engineer is responsible for providing high‑quality technical assistance to customers, distributors, and internal teams regarding Aritech security systems. The role ensures the successful installation, configuration, operation, and maintenance of products across intrusion, access control, and video solutions, while maintaining high levels of customer satisfaction. /ppThe position requires strong technical expertise combined with a customer‑oriented mindset, supporting both pre‑sales and after‑sales activities.



/ph3Role Definition /h3pDevelop new business from existing clients, actively seek new opportunities, and manage a portfolio of assigned customers. Achieve company targeted budget revenue and account receivables parameters. Provide commercial support and assistance to existing and prospect customers, suggesting new applications, adaptations or modifications to existing product lines to solve specific customer system problems. Drive the “voice of the customer” into all aspects of the business. /ph3Responsibilities /h3ullibTechnical Support Troubleshooting: /b /liliProvide professional technical support to customers and partners via phone, email, and remote access tools. /liliDiagnose, analyze, and resolve product‑related issues efficiently. /liliEnsure timely resolution of incidents to minimize system downtime and customer impact. /lilibProduct Expertise Customer Guidance: /b /liliOffer expert guidance on installation, configuration, and maintenance of Aritech products. /liliRecommend suitable technical solutions based on customer requirements and system specifications. /liliMaintain up‑to‑date knowledge of product portfolio, firmware, and system integrations. /lilibCase Management Documentation: /b /liliRegister, track, and manage technical support cases using internal tools. /liliDocument issues, root causes, and solutions for knowledge sharing and continuous improvement. /liliPrepare and maintain technical documentation, including application notes, release notes, and service bulletins. /lilibTraining Knowledge Transfer: /b /liliDeliver technical training sessions to customers, distributors, and internal stakeholders. /liliDevelop training materials and support product education initiatives. /liliContribute to seminars, workshops, and product demonstrations. /lilibProduct Testing Feedback: /b /liliParticipate in testing of new products, firmware, and software releases. /liliProvide structured feedback to Product Management and RD regarding product performance, issues, and improvement opportunities. /lilibCross‑functional Collaboration: /b /liliCollaborate closely with Sales, Pre‑sales, Product Management, and RD teams. /liliSupport commercial activities through technical expertise during customer engagements and projects.



/liliEscalate complex technical issues to higher support levels or specialized teams when required. /li /ulh3Additional Responsibilities /h3ulliSupport on‑site interventions or customer visits when necessary. /liliAssist Account Managers in troubleshooting and customer satisfaction initiatives. /liliContribute to continuous improvement of support processes and service quality. /li /ulh3Knowledge Skills required /h3ulliDegree in Engineering, Electronics, IT, or a related technical field (or equivalent experience). /liliProven experience in technical support, preferably within the electronic security industry. /liliStrong knowledge of intrusion alarm systems, access control, and/or CCTV solutions. /liliUnderstanding of IP networking and system integration is highly desirable. /liliStrong analytical and problem‑solving skills. /liliCustomer‑focused approach with a service‑oriented mindset. /liliExcellent communication and interpersonal skills. /liliAbility to work independently and as part of a multidisciplinary team. /liliAbility to manage multiple tasks and priorities under pressure. /li /ulh3Languages /h3ulliFluent in Spanish (written and spoken). /liliAdditional languages: English. /li /ulh3Personal Qualities and Behaviours /h3ulliGood communication and networking skills. /liliTeam player. /liliEnergetic, forward‑thinking and creative individual with unyielding ethical standards. /liliAbility to build own credibility and develop effective relationships at all levels. /liliCurious, committed, good team worker with unyielding integrity. /liliAbility to work with competing demands in small multi‑discipline teams. /liliAble to work in an international, multi‑cultural environment. /liliCapacity to work under pressure. /li /ulh3Qualifications Experience /h3ulliDegree in Engineering, Electronics, IT, or a related technical field (or equivalent experience). /liliProven experience in technical support, preferably within the electronic security industry. /liliStrong knowledge of intrusion alarm systems, access control, and/or CCTV solutions. /liliUnderstanding of IP networking and system integration is highly desirable. /li /ulh3World Leaders in Fire and Life Safety /h3pKidde General Solutions is a world leader in fire life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry‑defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe. /p /p #J-18808-Ljbffr

📌 Technical Support Specialist (Madrid)
🏢 Kidde Global Solutions
📍 Madrid