ph3Customer Service Representative with Polish Spanish /h3 pbWHO ARE WE /b /p pAlpega is the trusted execution platform for shippers and carriers across Europerelyon to plan, procure, and execute road freight – every day, at the speed the industry demands. /p pWe are 450+ people across European offices, working in product, engineering, commercial, and the teams that keep partners connected. /p pIn 2026, Alpega was named a Challenger in the Gartner Magic Quadrant for Transportation Management Systems. Our work also features in BCG's State of AI in European Logistics – alongside the companies setting the pace for the industry. /p pWe are looking for a Customer Service Representative (Polish Spanish). This role will be part of the operations organization in Alpega. You speak Polish, English, and Spanish, and you would like to be part of an international company? Do you want to play an active part in shaping the landscape of the transport industry as part of a SaaS company? Become our new Customer Service Representative! As such, you will join our Freight Exchange (FX) Business, and you will be an important member of our organization. /p h3ABOUT THE ROLE /h3 pCustomer Assistance /p ul liRespond to customer inquiries via phone and email. /li liProvide guidance on how to use the platform and its features. /li liAnswer questions related to processes, workflows, and documentation. /li liTroubleshoot product issues and technical problems. /li liIdentify root causes and elevate bugs or complex issues when necessary.



/li liFollow up with customers to ensure issues are resolved. /li /ul pOperational Support /p ul liAssist customers with operational questions related to their daily use of the platform. /li liHelp maintain smooth customer operations by resolving platform-related obstacles. /li /ul h3WHAT WE LOOK FOR IN YOU /h3 ul liPrevious experience working in customer service is idóneo but not mandatory. /li liFluent Polish (C2), spoken and written, is required. /li liWillingness to learn and grow. /li liCurious and can‑do attitude. /li liResourceful and highly motivated, with a focus on client satisfaction. /li liTeam player able to build good relationships across functions and collaborate to achieve shared goals. /li liHigh accuracy and attention to detail standards. /li /ul h3WHAT WE OFFER YOU /h3 ul libTemporary contract (sick leave replacement) /b /li libWork model: hybrid with 3 days in the office /b /li liGrow and learning opportunities in an international environment. /li liThe possibility to work in a team, but also to work independently. /li liAn excellent career opportunity at a leading player in transportation management software. /li /ul pAlpega hires people from diverse backgrounds, beliefs, and identities. What matters is the work, and that the people doing it have what they need to do it well. /p pIf you need adjustments at any stage of the application or interview process, contact the Talent Acquisition specialist for this role, and we'll arrange it. /p /p #J-18808-Ljbffr

📌 Customer Service Representative with Polish & Spanish Sant Cugat, Barcelona
🏢 Alpega Group
📍 Barcelona