Job description

Se pueden requerir diversas habilidades interpersonales y experiencia para el siguiente puesto. Por favor, asegúrese de consultar la descripción a continuación con atención.

Centralize and manage the relationship with DACH customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently.

What you'll get to do

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- Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries.

- Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages.

- Oversee order and delivery processes, including order validation, release and follow‑up.

- Coordinate with logistics teams to manage delivery issues and delays.

- Ensure efficient transport planning and shipment follow‑up.

- Handle customer claims, including analysis and creation of credit/debit notes.





- Monitor and share performance KPIs with clients, identifying opportunities for improvement.

We'd love to meet you if you have

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- 2+ years of experience in a similar customer operations / order management role.

- University degree.

- Fluent German (C1/C2), English and Spanish.

- Strong knowledge of OTC processes, SAP, and Excel.

- Excellent communication and stakeholder management.

- Team player with great interpersonal skills.

- Strong analytical mindset.

- Problem‑solving and solution‑oriented approach.

- Ability to manage pressure in a fast‑paced environment.

A few things you'll love about us

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- An entrepreneurial, creative and welcoming work culture.

- Hybrid work policy. xqbhyrx

- Employee discount on our products.

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📌 DACH Customer Care Executive Temporary (Barcelona)
🏢 Puig
📍 Barcelona