ph3Job Summary /h3 pResponsible for overseeing all aspects of the order fulfillment process. It involves managing the warehouse staff, coordinating with logistics providers, and implementing efficient processes to optimize productivity and customer satisfaction. /p h3Key Responsibilities and Duties /h3 ul liOversee the end-to-end process of fulfillment center. /li liDevelop and maintain efficient order processing workflows to streamline the movement of orders from receipt to dispatch. /li liImplement and oversee quality control measures to ensure each order is picked, packed, and shipped with a high degree of accuracy. /li liMonitor order processing timelines to ensure compliance with established service level agreements (SLAs) and customer expectations. /li liCollaborate with the IT department to integrate and optimize order management systems (OMS) and warehouse management systems (WMS) for seamless order processing. /li liConduct regular audits of order processing procedures to identify and address any bottlenecks or errors. /li liEstablish and enforce protocols for handling special order types, such as rush orders, backorders, and bulk shipments. /li liCoordinate with the inventory management team to ensure product availability and reduce the risk of order delays due to stockouts. /li liTrain and mentor warehouse staff on best practices for order processing, emphasizing accuracy and efficiency. /li liDevelop contingency plans to handle order surges during peak periods and promotional events, ensuring that additional resources and strategies are in place to maintain order processing standards.



/li liTrack and analyze key performance indicators (KPIs) related to order processing, such as order accuracy rate, average processing time, and fulfillment error rate, to drive continuous improvement initiatives. /li liImplement customer feedback mechanism to gather insights on order fulfillment performance and make necessary adjustments to enhance customer satisfaction. /li liDevelop and implement operating procedures (SOPs) for warehouse activities. /li liSchedule and coordinate pickups and deliveries with carriers, ensuring optimal routing and scheduling to meet delivery deadlines. /li liMonitor the performance of logistics providers, tracking key metrics such as on‑time delivery rate, transit times, and shipment accuracy. /li liCollaborate with the customer service team to proactively communicate any potential delays or issues with orders, offering alternative solutions when necessary. /li liIdentify and implement process improvements, leverage data and analytics to monitor performance, and integrate technology solutions to enhance efficiency and reduce costs. /li /ul h3Key Qualifications and Competencies /h3 ul liBachelor's Degree in Industrial or Management Engineering, Supply Chain Management, Business Management, Operation Management, or any related field. /li liAt least 3-5 years of experience in Warehouse Operations, Fulfillment Management, or a related field. /li liCapability to handle a high-pressure working environment. /li liAbility to attend to multiple priorities. /li liProblem‑Solving / Solution‑Oriented mindset. /li /ul /p #J-18808-Ljbffr

📌 Fulfillment Manager - Liloan, Cebu (Santander)
🏢 Great Deals E-Commerce
📍 Santander