ppbAbout Cigna Healthcare /bCigna Healthcare is a integral health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry. /ppbAbout Cigna Healthcare /bCigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.br/Our mission is to improve the health, well‑being, and peace of mind of those we serve.br/You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.br/We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives. /ph3About The Role /h3pAs an Operating Effectiveness Manager, you lead a team of consultants who conduct deep dive assessments and process review initiatives across operational areas to identify gaps, optimize workflows, and support improvement projects. You work in a dynamic, fast‑paced environment where creativity, data driven thinking, and strong stakeholder engagement are key. This role also supports cross functional project teams and contributes to continuous improvement within a diverse, global department comprising ISO 9001, Knowledge Xchange, and Process Engineering.



/ph3What You’ll Do /h3ulliMentor Lean Six Sigma consultants on their day-to-day project management /liliUpskill resources on Lean Six Sigma methodologies. /liliValidate process maps, assess current workflows, and help identify gaps or structural issues that require improvement. /liliBuild stakeholder relationships with senior leaders across various books of business. Drive innovation programs aligned to their strategic objectives. /liliEngage proactively with teams and systems to generate executive insights through data analysis, and support evidence-based recommendations. /liliDesign long term transformation plans and present improvement proposals that enhance efficiency and operational outcomes across different business areas. /liliCoordinate project plans, working with multiple stakeholders to test, validate, and implement process changes. /liliDeliver changes effectively through clear presentations, documentation, training, and stakeholder engagement. /liliCollaborate with change enabling teams—including Automation, Quality Assurance, Planning, NPS, Data Analytics, Knowledge Xchange, and Learning Development—to support delivery and measure impact after implementation. /li /ulh3What You’ll Bring /h3ulliAt least 10 years of experience in a transformation role at Cigna or a similar business. /liliExperience supporting business projects, improvement initiatives, or acting as a subject matter expert. /liliStrong communication, presentation, and stakeholder engagement skills. /liliAbility to work effectively in evolving environments, manage competing priorities,



and follow work through to completion. /liliSolid understanding of business processes, structures, and operational best practices. /liliFamiliarity with Agile and DevOps methodologies. /li /ulh3Skills /h3h3Soft Skills /h3ulliPeople management across consulting teams /liliStrong collaboration skills with the ability to engage colleagues across functions and geographies. /liliClear verbal and written communication to support analysis, presentations, and training. /liliProblem-solving and critical thinking capabilities, with creativity in approaching complex challenges. /liliAbility to plan, coordinate, and manage multiple tasks in a fast-paced environment. /liliOpenness to learning and continuous improvement. /li /ulh3Technical / Functional Skills /h3ulliSix Sigma or similar process improvement certification. /liliProficiency in process mapping and flowchart creation tools, including Visio. /liliStrong working knowledge of PowerPoint and Excel. /liliUnderstanding of Agile concepts. /liliKnowledge of business process design and improvement techniques. /liliprocess automation exposure, or project/change management experience. /li /ulh3Nice to Have (optional) /h3ulliMasters degree in business management. /li /ulh3Why Join Us /h3ulliCompetitive salary. /liliMulticultural and hybrid working environment. /liliPrivate Medical Insurance. /liliEmployee wellbeing benefits. /liliEducational development program to support your professional growth. /li /ulh3About The Cigna Group /h3pCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. /p /p #J-18808-Ljbffr

📌 Operating Effectiveness Manager (Madrid)
🏢 The Cigna Group
📍 Madrid