At Milestone Systems we put people first in everything we do – from the way we treat each other and our communities, through the way we develop and sell our products.

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Location

We are looking for a Support Professional with English and French , based in Barcelona (hybrid – late shift 10:00 to 19:00) .

Role Summary

Technical Support is typically the first point of contact for Milestone Partners and therefore plays a key role in helping our company achieve its mission by providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and excellent customer-facing skillset.

What You Will Do

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- Deliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners.

- Act as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions.

- Serve as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels.

- Analyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required.

- Collaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels.

- Perform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

What You Bring to the Team

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- Informatic Support technical background, DevOps, Degree in Computer Science, Computer Engineering, or FP on Informatic or Telecommunications.





- At least 4 years of work experience providing technical support for external clients.

- Practical experience with Microsoft Windows operating systems and relevant technologies.

- IP Network knowledge and troubleshooting experience.

- Storage technologies knowledge. (JBDO, RAID, SAN, NAS, Cloud) and relational Databases maintenance (Backup, Restore, Shrink, Detach, Attach).

- Experience providing multichannel support, confident in providing support over the phone, chat and web cases.

- Excellent communication skills and fluency in written and verbal, C-level French and English .

How You Will Make a Difference

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- You are confident of own capabilities and believes that persistence and hard work yield results.

- You are open-minded & shares information with others.

- You give and receive constructive feedback to strive for continuous self-improvement.

- You can constructively handle conflicts and can recover from dissatisfied customer situations.

About the Team

Milestone Technical Support (MTS) is an international support team that provides excellent Customer / Partner satisfaction. We operate globally, in a fast-paced dynamic environment, united by one common passion – to be the best. xhfqzwm With the challenges you will face in this exciting role, there will be plenty of opportunities to grow personally and professionally.

How We Support You

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- Individual development plans aligned with your career goals

- Access to training, learning resources, and certifications

- Flexible working arrangements

- Supportive leadership and regular feedback

- Opportunities for cross-functional and cross-regional collaboration

- Social activities and spaces to connect with colleagues

What We Offer

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- Gym contribution

- Luxury health and dental package

- Life insurance

- Learning and trainings plan

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📌 Support Professional With English And French (Barcelona)
🏢 Milestone Systems
📍 Barcelona