Workplace Tech Engineer - (IT Support lvl 3)

Location: Madrid, MD, ES. Full‑time on‑site position.

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Mangopay is a wallet‑based payment infrastructure for organisations with complex, multi‑party fund flows. It collects payments, secures transactions, holds funds, splits money between parties, and manages payout to service providers, sellers, and consumers. Platforms and fintechs using Mangopay regain control and transparency over multi‑party payment flows, generating additional revenue and improving operational efficiency.

Job Description

The Workplace Technology team provides technology tools so colleagues can work effortlessly. Our goal is to deliver usable technology, improve user experience, and drive value for stakeholders, enabling colleagues to collaborate and innovate.

Responsibilities

- Prioritise and diagnose incidents according to agreed procedures and SLAs.
- Complete daily IT checks, investigate causes of incidents, and seek resolutions based on SLAs.
- Build new laptop and desktop workstations, carry out IT deployments and moves.
- Manage company IT assets: order, maintain stock, provide to users, and track.
- Write and update technical and process documentation.
- Install and configure software for macOS, Windows, iOS, and Android.




- Assist in maintaining office IT infrastructure, from Wi‑Fi to server installations to telephony and video‑conference equipment.
- Perform additional project work as instructed by management.

Qualifications
- 5+ years of Helpdesk/ServiceDesk experience.
- Experience with Google Workspace (G‑Suite).
- Experience troubleshooting Mac OS & iOS.
- Exposure to MDM products such as Jamf and Intune.
- Active Directory administration experience.
- Experience with Service Desk ticketing systems such as Jira.
- Experience supporting Windows and Microsoft Office365 suite of products.
- Understanding of basic networking (TCP/IP, DNS, DHCP, etc.).
- Decent security awareness and expertise in maintaining related tooling (end‑point agents, user disk encryption, personal firewalls).
- AV support experience.

About you
- Comfortable in a fast‑paced environment, communicating daily with general teams.
- Positive, committed, with a 'can‑do' attitude and flexible approach.
- Problem solver, forward thinker, self‑starter who thrives on ownership with limited oversight.
- Excellent time management, able to manage multiple priorities and break large projects into manageable pieces. xhfqzwm
- Excellent verbal and written communication skills in English.

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📌 Workplace Tech Engineer - (It Support Lvl 3) At Mangopay (Madrid)
🏢 MANGOPAY
📍 Madrid