Technical Program Manager for Digital Experience Layer Refresh
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ID: IRC

Job Details

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- Function: Engineering

- Experience: 10-15 years

- Location: Mexico - Guadalajara

- Skills: Agile Coach, Mobile (Android/iOS), Program Management, Project Management, Retail & eCommerce

Requirements

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- 10+ years of technology program/project management experience in a large-scale matrix organization, managing schedule, budget, scope, overseeing multiple project managers and vendors.

- 8+ years of program/project management experience with Agile (SCRUM) methodologies, continuous integration and delivery, and agile delivery tools.

- Experience in the Retail domain, specifically with Ecommerce website and mobile app systems.

- Proven experience as a Project, Program or Application Delivery Manager leading enhancements, migrations, or integrations, with knowledge of application development tools and techniques.

- Excellent communication skills with the ability to influence and lead across all organization levels.

- Lead sophisticated, large-scale cross-team initiatives, collaborating with engineering managers and engineers to estimate work, define achievements, manage resources, track progress, resolve dependencies, evaluate risks, and communicate status to upper management.

- Proactively remove obstacles to drive momentum and progress, identify communication gaps, handle partner concerns, and support teams balancing challenging priorities.

- Understand technical implementation at the architecture level, ask clarifying questions, and push the team for high effectiveness;
develop broad domain and technical knowledge.

- Help with cross-functional planning and business planning, leading conversations to develop concepts for critical initiatives and translating them into detailed program/project plans, including roadmaps, resource planning, and hiring goals.





- Identify and implement continuous improvements to the engineering organization and program management processes;
share frameworks, tools, and methodologies that can be embraced throughout the organization to improve product development and delivery.

- Solid experience leading and managing technical teams.

- Knowledge of agile methodology and frameworks like Scrum, Kanban, XP.

- Skills to coach teams on effective agile Scrum practices.

- Expertise in estimation and planning.

- Understanding of iterative and incremental development fundamentals.

- Knowledge of other methodologies beyond Agile-Scrum for broader guidance.

- Basic knowledge of software development processes and procedures.

- Commitment to deliver products on time.

- Awareness of the value of metrics and incremental delivery.

- Knowledge of tasks, backlog tracking, burndown metrics, velocity, user stories, etc.

- Ability to provide technical guidance to the team.

Job Responsibilities

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- Experience in Retail domain, specifically in Ecommerce website and mobile app systems.

- Bachelor’s degree in Computer Science, Engineering, Mathematics, or related quantitative subject, or equivalent practical experience.

- Minimum 6+ years of proven experience as a Program Manager (Tech) or Technical Program Manager or Engineering Manager in a software or systems development environment.

- Excellent written and verbal communication skills and exceptional emotional intelligence.

- Ability to influence and empower across a broad variety of job functions through strong relationships.

- Strong organizational skills to manage multiple, challenging priorities simultaneously.

- Strong technical, analytical and quantitative skills with data-driven decisions.





- Strong technical experience in large distributed systems and knowledge of microservice delivery.

- Solid technical proficiency and ability to comprehend designs, challenges, and risks;
collaborate closely with engineers.

- Familiarity with engineering metrics like code coverage, service reliability, service efficiency, capacity management.

- Help teammates clarify goals and actions.

- Facilitate team creativity and improve development efficiency.

- Work closely with Product Managers, Product Owners, Business Analysts, Data Architects.

- Act as a technical leader of the team.

- Perform and review detailed design of functionality for each sprint.

- Allocate resources for sprints.

- Manage the scrum process and coordinate Agile teams.

- Remove impediments for the scrum team.

- Arrange daily stand‑ups, facilitate meetings, schedule demos, and decision‑making processes to ensure inspection and adaptation.

- Help product owners maintain clean product backlogs and readiness for sprint.

- Act as safeguard for the team, shielding from distractions.

- Resolve conflicts, focusing on scrum values of openness, honesty and respect.

- Reinforce communication within the team.

- Forecast deliverables possible in an iteration based on evidence.

- Coach Agile practices;
mentor individuals and interactions over processes and tools.

- Help manage cross‑scrum team communications.

What we offer

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- Exciting Projects: opportunity to work on market‑defining products using the latest technologies.

- Collaborative Environment: expand your skills by collaborating with a diverse team in an open, laid‑back environment — or even abroad in one of our integral centers.

- Work‑Life Balance: flexible work schedules and support for professional and personal ambitions.

- Professional Development: English classes, professional certifications, and technical and soft skill training;
opportunities to travelinternationally. xhfqzwm

- Excellent Benefits: competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

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📌 Technical Program Manager For Digital Experience Layer Refresh Irc298640 (Albacete)
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