ppROQUETTE « Améliorer le bien‑f… »Groupe familial mondial au service de ses clients, Roquette est un leader des ingrédients alimentaires de spécialité et des excipients pharmaceutiques. Les produits et solutions qu’il développe offrent des bénéfices santé, nutritionnels et technologiques reconnus, à destination des marchés de la pharmacie, de la nutrition, de l’alimentation et d’autres secteurs industriels. Roquette valorise des matières premières végétales telles que le maïs, le blé, la pomme de terre et le pois. Le Groupe connaît, depuis plus de 80 ans, une croissance portée par l’innovation, la passion du métier et la volonté d’entreprendre. /ppbRoquette /b is a family‑owned integral leader in plant‑based ingredients and a leading provider of pharmaceutical excipients. /ph3Want to help us make a difference? /h3pUsing plant‑based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles. /ph3MISSION /h3pAct as an intermediary between the company and the customer throughout the service process, coordinating the activity from the request of orders (under the commercial agreements established by sales), until their final billing. /ph3FUNCTIONS / ACCOUNTABILITIES /h3ulliManage the flow of purchasing orders from customers with their specifications (quantity, price,production and transportation conditions, delivery date, etc.), entering them into the SAP forprocessing. /liliYearly price update in SAP or amend.



/liliCoordinate with the Planning Technician the production deadline to fit the customer'srequirements with the production capacity, renegotiating the deadline with the customer ifnecessary. /liliCoordinate weekly customer order departures, both with our forwarder, as well as with externalones. /liliPrepare all the necessary documentation for the transport of orders, packing list/consignmentnotes, customs documentation when necessary (manually in quarantine departures whennecessary). /liliCreate invoices after order departure. /liliCompile all production and quality documentation for each shipment (COA’s, weight reports andother documentation) and send it to the customer, including specific documentation for specialdestinations (Halal or Kosher certifications, health or veterinary certifications, Embassylegalizations and public notaries). /liliCustomer warehouse delivery hour/date book-in into customer internet sites. /liliCompile information and manage the launch of new products and customers (form fill in). /liliManage the actions that are necessary after a product claim from a customer once the Technical Service and QC/QA decide on the matter (manage collections, credit notes, product rescheduling for replacement or reprocessing, etc.). /liliSchedule production reservations according to estimated sales (customer forecast) /liliMonthly customer contract adherence.



/liliUpdate o amend customer database. /liliProvide personalized customer service via email, telephone, Conference Calls and plant meetings or at their own facilities. /liliManagement and shipment of samples for customers or other departments of the company (only one agent). /liliBack-up the Planning Technician (only one agent) and the rest of the Customer Care Technicians. /liliTrain newcomers. /liliRecord the information required by procedure and ensure its traceability. /liliComply with prevention, quality and environmental regulations. /li /ulh3KNOWLEDGE / EXPERIENCE / SKILLS REQUIRED /h3ulliAdministration FP. /lili2 years of previous experience in Customer Service (with a high international customer profile). /liliBilingual English (oral and written). /liliOther European languages (French, German, Italian, etc.) are highly valued. /liliKnowledge of industrial environments, preferably Pharmaceutical Laboratories. /liliComplete competence in Office automation and knowledge of internal tools (SAP, Salesforce, ASPROVA). /liliKnowledge of quality regulations that affect the production and transportation. /li /ulpRoquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences. /ppRoquette strives to create a dynamic workforce while remaining firmly committed to equal opportunity by complying with EEO laws. As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach. /ppTo find out more about our products, values and sustainable development ambitions visit us at and at /p /p #J-18808-Ljbffr

📌 Tecnico Servicio al Cliente (Madrid)
🏢 Roquette
📍 Madrid