Are you a customer-oriented person who is passionate about customer experience and have high energy, dynamic striving for achieving the best in what you do? Are you action-oriented and enjoy working in a fast-paced environment?

Es posible que un gran número de candidatos se presenten a este puesto, así que asegúrese de enviar su CV y su solicitud lo antes posible.

Then this role is for you!

Customer Experience Partner

Your role will involve managing the end-to-end shipment process, coordinating with stakeholders, and ensuring a customer‑centric approach.

Key Responsibilities

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- Manage and monitor the end-to-end shipment process.

- Coordinate with various stakeholders in shipment process handling.

- Orchestrate the overall flow of an end-to-end shipment.

- Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.

- Query Resolution with shippers/Customers/Key Account Managers/other stakeholders, timely resolution, and response to customers.

- Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.

- Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.

- Responsible for cross sell/up sell, customer retention.

- Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.

- Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.

- Respond to all enquiries in a timely and accurate manner & elevate difficulty as defined in SOPs / IOPs.





- Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.

- Record and report the performance that helps provide suitable recommendations on: Service delivery wins + Service failures.

- Work with the KCMs/ Commercial team to establish and strengthen customer relationships.

- Comply to specific customer SOP and monitor respective KPIs.

Qualifications

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- Experience with logistics / supply chain and related areas.

- Fluency in both Spanish and English;
French would be nice tohave.

- Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.

- Stakeholder management skills and relationship building.

- Passion to drive closures & high‑level customer service orientation – Customer Centricity.

- Result orientation.

- Well‑organized when working under pressure.

- Team player – Works together with others in the business unit to achieve results, fosters teamwork.

- Good understanding of operational processes.

- Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.

- Positive and proactive attitude.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. xhfqzwm Maersk is an equal‑opportunity employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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📌 Customer Experience Partner (Valencia)
🏢 A. P. Møller-Mærsk
📍 Valencia