ppSearch by Keyword /p pSearch by Location /p pSelect how often (in days) to receive an alert: /p pInternational SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 81 countries. Established 35 years ago, we have become the market leader for an extensive client base of companies, NGOs, and governments around the world. /p pThe role of the Account Manager is to administer the renewal of small to medium sized existing client accounts. They will ensure that renewals are completed on time and ensure sales KPIs are met in line with renewal targets and KPI goals. /p h3bKey responsibilities /b /h3 h3bRenewal monitoring and execution /b /h3 ul liManage onboarding and operational implementation of new clients for designated clients and as per defined process /li liEffectively managing a predefined list of existing accounts to ensure 100% renewal is achieved /li liMonitor and respond to inbound enquiries from clients as assigned within a 2 day SLA /li liPrepare renewal quotes through CPQ for the customer /li liDeliver renewal quote to client once approved by management in CPQ /li liPrepare the renewal documentation when exceptions are received /li liMake outbound calls to clients to follow up on Subdecs when not received or to clarify information received on Sub Dec /li liNegotiate pricing for clients objecting price with assistance from Manager /li liMake administrative updates to Salesforce as and when required to ensure data integrity and compliance /li liEnsure accurate billing of renewed program and in a timely manner /li liReview and understand contract terms and conditions, work with finance and legal Commercial Services teams to ensure contracts are compliant and assist managing contractual documentation /li liInteract directly with customers regarding renewals based on a live call schedule /li /ul h3bMonitoring of account health and utilization /b /h3 ul liWork on the building of a reporting base to analyse the utilisation and onboarding data /li liMonitor client engagement, onboarding and utilisation to assess account health /li liPrepare client communication to increase productivity on client response /li liMake outbound calls to clients to seek any questions they had about a client engagement report /li liInteract directly with customers regarding account health based on a live call schedule to mitigate risks /li liProactive engage with clients based on process monitoring to ensure the good implementation and engagement from clients /li liInteract and be the face of International SOS to any client enquiries or complaint /li liInteract with internal teams on supporting internal processes: operational updates, cash collection, etc. /li liIdentify upsell opportunities to clients and refer to field sales reps or appropriate channel based on request. /li /ul h3bAbout you /b /h3 h3bRequired Skills and Knowledge /b /h3 ul liGeneral understanding of sales renewal process,



or similar activity /li liGeneral understanding of managing and following process /li liExcellent analytical skills to drive utilisation and identify risks and apply the required measures /li liProficient in most Microsoft Tools. /li liAffinity to work in international and multi-cultural environment with good English, Spanish and French written verbal communication skills, and interpersonal skills /li liSense of ownership, urgency, and self-motivation. /li liAble to work with a team /li liAble to take ownership of a process /li liPrioritization skillsGood business understanding of the sales cycle /li liOrganized, methodical, yet adaptable and adaptable /li liStrong attention to detail /li liCommunication and interpersonal skills to be able to liaise internally or externally /li liCustomer focus /li /ul h3bRequired Work Experience /b /h3 ul liBusiness / admin / customer service experience would be appreciated /li /ul h3bPreferred Work Experience /b /h3 ul liExperience in a service industry. /li liExperience working with CRM tools and administrative data bases such as salesforce or service cloud. /li /ul h3bRequired Qualifications /b /h3 ul liBachelor’s Degree is preferred /li /ul h3bRequired Languages /b /h3 ul liAbility to communicate (orally and verbally) in bEnglish, French and Spanish /b /li /ul /p #J-18808-Ljbffr

📌 Account Manager (Madrid)
🏢 SOS International
📍 Madrid