ppbAbout Expanish /b /p pExpanish is an award-winning Spanish language school and study abroad provider with locations in Barcelona, Madrid, Valencia and Málaga (Spain) as well as Buenos Aires (Argentina) and Costa Rica. For over 19 years we have offered high-quality Spanish language programs and cultural experiences for students from all around the world. /p pbConditions /b /p pbFull-time position /b /p pbHours: /b 30 hours per week /p pbContract: /b Temporary August 2026-May 2027 /p pbYour Role at Expanish /b /p pAs part of the Operations team, you will play a key role in creating memorable experiences for our students from their first day to their last. This role blends student services, administrative coordination, and social and engagement program management. /p pWe’re looking for a highly organized, customer-focused individual with strong interpersonal skills, a proactive mindset, and a knack for problem-solving. You’ll be the first point of contact for many students, ensuring a welcoming environment, smooth administration, and a vibrant social and cultural program. If you’re passionate about helping others, thrive in a multicultural environment, and are eager to contribute to a positive student experience, this role could be a perfect fit! /p pbKey Responsibilities /b /p pbStudent Services /b /p pOversee the arrival and orientation of new students, ensuring a smooth and friendly first experience. /p pSupport students with general requests, including local information and emergencies and be the main point of contact during office hours. /p pAdvise students pre-departure and help resolve any questions or concerns.



/p pCover the school reception during operating hours: answer inquiries in person, by phone, WhatsApp, and email, and assist potential new visitors. /p pServe as the 24-hour emergency contact on a rotational basis with the team. /p pbAdministration /b /p pProcess new student enrollments and withdrawals, ensuring the student database is kept up to date and all records are accurately maintained. /p pKeep the Student Portal current by uploading schedules, announcements, resources, and other relevant program information to ensure students have timely and easy access to essential updates. /p pMonitor tuition and program fee payments, follow up with students regarding outstanding balances, and keep accurate payment tracking records. /p pManage printing, photocopying, and the purchase of teaching materials according to faculty needs. /p pbActivities, Trips Cultural Engagement /b /p pDesign, promote, and deliver the activities agenda aligned with student interests, incorporating both free and paid options. /p pOrganize cultural workshops, social events, and weekend trips in partnership with trusted providers, ensuring high quality and clear communication of costs, meeting points, and schedules.



/p pMaintain annual event and trip calendars, taking into account seasonality and maximizing student participation. /p pOversee student satisfaction with the cultural engagement piece, ensuring an average rating of 90% or higher. /p pCoordinate and accompany on-site activities and day trips, occasionally during weekends, ensuring smooth logistics and a positive student experience. /p pbFeedback Quality Assurance /b /p pDistribute and collect student feedback forms. /p pAnalyze feedback and elaborate evaluation reports. /p pLog, follow up, and resolve complaints within established timelines. /p pCommunicate relevant feedback to department heads and management, ensuring quick resolution and continuous improvement. /p pbAdditional Duties /b /p pSupport and assist other departments when necessary and provide assistance when other employees are on leave (academics, internships, housing, activities, front desk, etc.) /p pbWhat We’re Looking For /b /p pPerfect fit with the company’s values /p pHigh energy, positive attitude, and excellent interpersonal skills. /p pStrong administrative skills: organized, detail-oriented, and able to multitask. /p pExperience in International Education. /p pExperience in customer service, event coordination, or hospitality. /p pNative-level Spanish and advanced proficiency in English are required. Proficiency in Catalan will be considered a strong asset. /p pAbility to thrive in a multicultural environment and remain calm under pressure. /p pSpanish work permit (or local equivalent). /p /p #J-18808-Ljbffr

📌 Student Services Coordinator Study Abroad Programs (Barcelona)
🏢 Expanish
📍 Barcelona