ph3IT Service Desk - Junior Team Leader (English, Spanish AND French - all three required) /h3 pEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. /p h3Job Description /h3 pAre you ready to take the next step in your IT career? We’re looking for a motivated and experienced service desk professional to take on a bTeam Leader /b role within our multilingual IT support team in Barcelona. You’ll split your time between providing high‑level IT support and guiding a team of Service Desk Engineers to deliver outstanding service. /p h3Your Mission /h3 pAs a Team Leader, you’ll serve as a senior technical resource and informal coach to the team, helping to ensure smooth operations across 500+ sites in Europe. You’ll act as a point of escalation, support knowledge‑sharing, and collaborate with the Service Desk Manager on daily team coordination. /p h3What You’ll Do /h3 ul liProvide expert‑level 1st line IT support for users across Europe. /li liTroubleshoot a wide range of issues involving: ul liMicrosoft 365 (Outlook, Teams, OneDrive, SharePoint) /li liWindows 10/11 /li liIdentity Access Management /li liPrinting and patching (desktop/server) /li liApplication triage and routing /li /ul /li liAssist in prioritizing and distributing incoming tickets. /li liAct as a go‑to point for complex issues or user escalations. /li liSupport onboarding of new team members and drive knowledge sharing. /li liContribute to improving documentation and internal processes.



/li liFoster team engagement, collaboration, and continuous learning. /li /ul h3Qualifications /h3 ul liProven experience in a Service Desk or IT support role. /li liA strong customer service mindset and troubleshooting skills. /li liFluency in English, French, and Spanish. /li liConfidence in guiding others and a natural ability to motivate teammates. /li liExcellent communication, interpersonal, and organizational skills. /li liA proactive, adaptable approach and commitment to service excellence. /li /ul h3Nice to Have /h3 ul liExperience with Windows Server, Active Directory, or networking. /li liFamiliarity with BMC Helix ticketing system. /li liITIL Foundation certification. /li liKnowledge of Azure, SCCM, or Intune. /li liExperience supporting multicultural or distributed teams. /li /ul h3What can we offer you? /h3 ul libCompetitive salary package /b, including bonus and benefits. /li libExtensive on‑the‑job coaching and training opportunities /b. /li liA bhybrid working setup /b. /li libChallenges within a multi‑cultural and cross‑regional team /b as part of the international and fast‑growing Eurofins organization. /li liA bdynamic working environment /b with a good team spirit where personal development and growth are highly encouraged. /li /ul h3We support your development! /h3 pDo you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. /p h3Equal Opportunity Employer /h3 pWe abide diversity! As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. /p /p #J-18808-Ljbffr

📌 IT Service Desk - Junior Team Leader (English, Spanish AND French - all three required) (Barcelona)
🏢 Eurofins
📍 Barcelona