04 ago
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Edreams Odigeo
|
Barcelona
04 ago
Edreams Odigeo
Barcelona
eDO in Barcelona (Hybrid) is seeking an experienced CX Quality Assurance Lead to join our CX team and elevate customer support quality across Prime and integral operations.
A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.
You’ll partner with central teams and contact centers to define QA standards that improve CSAT, FCR and overall service delivery.
Lead calibration sessions, maintain QA forms, train staff, own CSAT, FCR and QA scores, and drive programs that enhance efficiency and resolution quality. xhfqzwm
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Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.
📌 Cx Qa Lead - Hybrid Barcelona, Drive Customer Excellence
🏢 Edreams Odigeo
📍 Barcelona