ph3Application Support Engineer — Blockchain Security AI Automation /h3 pAt Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors. The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the General Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. /p h3About the team/project: /h3 pThe blockchain security team is utilizing core Blockchain technologies, smart contracts and other building blocks that allow us to create unique digital asset interfaces for our users. They specialise in secure development, confidential computing technology and advanced cryptographic techniques. It is a unique opportunity to work on the future of this exciting industry. /p h3Key Responsibilities: /h3 bProduction Excellence Stability /b ul liGuardian of Uptime: Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure. /li liEnvironment Management: Oversee pre-production and staging environments to ensure seamless delivery. /li liIncident Problem Management: Lead the triage of application alerts, conduct deep-dive root cause analysis (RCA), and manage post-resolution follow-ups to ensure issues never resurface. /li liDisaster Recovery: Coordinate DR testing, audits, and continuous improvement of monitoring tools and processes. /li /ul bAI Automation Innovation /b ul liSupport Transformation: Apply hands‑on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting.



/li /ul bTechnical (Web 3 and Blockchain) Research /b ul liProactively keep abreast with updates on supported blockchains and DApps, and demonstrate a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact of supportability on our product. /li /ul h3Requirements: /h3 ul li“Support Nature” mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stability. /li liPast job experiences in supporting applications. /li liHands‑on experience in using AI/LLMs to automate workflows, or infrastructure monitoring. /li liStrong communication to bridge between end‑users and the engineering team, such as the ability to distill complex application/blockchain/DApps issues into clear, empathetic updates for users, while simultaneously delivering root‑cause data to engineers to expedite fixes. /li liDegree in Computer Science or Engineering or Information Technology or similar discipline. /li liKnowledge in programming languages such as Rust or Python or Node.js or Golang. /li /ul h3Nice to Have: /h3 ul liBlockchain/Web3 technical depth with hands‑on experience writing and deploying DApps in Solana or EVM. Practical experience with staking across blockchains. /li /ul h3Benefits: /h3 pCompetitive salary. /p pMedical insurance package with extended coverage to dependents. /p pAttractive annual leave entitlement including birthday and work anniversary. /p pWork flexibility—flexi‑work hour and hybrid or remote set‑up. /p pInternal mobility program can offer employees a diverse scope. /p pCrypto.com visa card provided upon joining. /p h3Equal Opportunity: /h3 pCrypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. /p /p #J-18808-Ljbffr

📌 Application Support Engineer — Blockchain Security & AI Automation (Madrid)
🏢 Crypto Pro Network
📍 Madrid