ph3Service Product Manager – Professional Services /h3pWe are looking for someone to fill the position of Service Product Manager at Blip, working in our Professional Services unit. You will collaborate directly with the client, designing and delivering value to the business through the development and evolution of customer service chatbots, services and campaigns (conversational intelligence) within our BLIP platform. /ppYou will be the strategic business leader within a technical team that develops and improves chatbots for clients in the Professional Services area. As a Service Product Manager, you will be responsible for ensuring that the product developed achieves business results and user satisfaction through solid and constructive management: product vision, KPI monitoring and management, roadmaps, release prioritisation and stakeholder management. /ppYour purpose will be to impact our clients' businesses through innovative products, aligned with each client's strategic objectives. /ppIf you are a Person with a Disability (PwD), please note that all vacancies at Blip are also inclusive. We look forward to receiving your application! ? /ph3Main responsibilities /h3ulliDevelop a product evolution roadmap aligned with the client's strategic objectives, considering planned initiatives to validate hypotheses and opportunities identified through discovery. /liliDeliver products following Blip's working methodology (software mindset), ensuring that the scope is delivered on time and with the quality expected by the client. /liliPlan and launch product/chatbot project releases in close collaboration with Digital Cell leaders (multidisciplinary lean/agile development teams). /liliPromote data-driven decision-making, maximising impact and generating value for the business.



/liliCoordinate the understanding of project stakeholders' needs and expectations through personalised and automated communication solutions. /liliGuide the team in product management best practices, with a focus on lean/agile development and continuous value delivery. /liliLiaise directly with the customer to define strategies and enhance the success of the chatbot. /liliBuild and develop a high-performance team focused on generating value for the customer. /liliBe a strategist, focused on product objectives, with negotiation skills to propose and prioritise features that meet user needs. /liliManage the entire lifecycle of chatbot projects, from conception to implementation and maintenance. /liliCollaborate with multidisciplinary teams to define scope, schedule and resources. /liliCoordinate and facilitate meetings and workshops with customers to understand requirements, align expectations, and validate solutions. /liliAssess and mitigate risks, anticipating obstacles and proposing solutions. /li /ulh3Requirements /h3ulliAbility to lead multidisciplinary teams and foster a collaborative environment. /liliKnowledge of key indicators and KPIs for product development. /liliCommunication and expectation management skills in large accounts. /liliExperience in agile methodologies and their ceremonies. /liliKnowledge of facilitation techniques. /liliExperience leading teams. /liliFamiliarity with AI applications and innovation projects. /liliExperience in product and project management. /liliAdvanced English. /liliStrong communication and negotiation skills, with the ability to interact effectively with customers and stakeholders. /liliKnowledge of agile processes and software development. /liliProficiency in project management tools (Azure, Jira, Trello, roadmap, status report, etc.). /liliAbility to analyse data and reports to support client decision‑making. /li /ulh3It will be a plus if you have: /h3ulliAdditional languages spoken in the European territory. /li /ul /p #J-18808-Ljbffr

📌 Product Manager (Madrid)
🏢 Blip Global
📍 Madrid