ph3About the role /h3pWe now have the opportunity for an bIT Operations Coordinator /b to join our Technology Department. /ph3The role will be based at our new, additional, technology site in Alicante, Spain. /h3pBacked by over 1,700 technologists worldwide based across our three key technology centres – our primary technology hub in Geneva (Switzerland), supported by Madrid (Spain), and Malmö (Sweden), and powered by one of Europe’s largest IoT platforms, we’re building something big, and we’re just getting started in Alicante. /ppThe IT Operations team monitors and supports critical systems to ensure stability and minimize downtime. They handle alerts and incidents promptly, resolving issues whenever possible or escalating issues to the appropriate stakeholders, to restore services quickly and effectively. The team is essential for maintaining operational continuity and driving process improvements. /ph3Your responsibilities will include: /h3ulliCoordinate shifts and tasks for technicians. /liliOversee alerts and incident management, ensuring SLA compliance. /liliAct as an escalation point in critical situations. /liliMaintain updated documentation (runbooks, procedures). /liliConduct training sessions for the team. /liliCollaborate with other IT teams (Service Desk, Problem, Change). /liliSupport post-incident analysis and continuous process improvement. /liliBe available for on-site work in rotating shifts and on-call duties. /li /ulh3Candidate Profile /h3pYou are a key Coordinator ensuring rapid response and smooth resolution of critical IT incidents across a 24x7 environment. You are the leader who brings clarity and direction during high-pressure IT incidents, guiding teams toward swift resolution. /ph3Essential Qualifications /h3ulliProven experience in IT operations and incident coordination. /liliExperience leading teams in 24x7 environments. /liliKnowledge and ITIL certification. /liliFluent in English and Spanish (spoken and written).



/li /ulh3Highly Valued Qualifications /h3ulliProficiency with tools such as Jira, Opsgenie, Helix. /li /ulh3Competencies /h3ullibLeadership: /b Ability to guide and motivate teams in high-pressure, 24x7 environments. Coaches and develops technicians, fostering growth and technical excellence. /lilibCalm under pressure: /b Maintains composure and clarity during critical incidents and escalations. /lilibStakeholder Management: /b Communicates effectively with internal teams, external vendors, and business stakeholders to ensure alignment and timely resolution. /li /ulpbIf you’re not sure you meet every requirement, we encourage you to apply anyway — you might have a good fit for this role or another opportunity within our team. /b /ph3Verisure will offer you /h3ullibLunch included at our offices /b ️ You won’t need to pay for your daily meal when you are at the office! :) /lilibDynamic and vibrant environment /b Our office is an open-plan space in which you will be able to interact with the best professional from different teams at all levels. /lilibInternational stakeholder projects /b /lilibPeriodic team buildings /b Because it’s important to have fun! /lilibDevelopment: /b Tech Learning and Tech Carreer Plan /lilibPaid time off: /b 23 days and an additional bank of extra hours for even more flexibility. /li /ulh3Strong fit with our Company DNA /h3pbPassionate in Everything We Do: /b Our people bring a contagious energy and a sense of urgency that is unmistakable. We create a vision and inspire others around that vision with full engagement and focus. We are all-in, and we love what we do.



/ppbCommitted to Making a Difference: /b We are courageous, we deliver what we promise through hard work and resilience. We make a difference, through operating with discipline and doing what is needed. We are hands-on, and we aren’t afraid to get into the detail. We deliver results and we execute with excellence. /ppbAlways Innovating: /b Our people make the impossible possible; it’s a continuous state of mind. We are purpose-driven, curious and we challenge the status quo. We believe good ideas travel, we share and reapply. We take smart risks, and we are not afraid to fail. We believe innovation can be big or small. /ppbWinning as a Team: /b We are determined to become number 1, and to do that we need to listen to one another, collaborate and work together. We play our part, fueled by a winning attitude and a fighting spirit. We celebrate our successes. We play to our strengths and our diversity to deliver even better outcomes, while developing and supporting one another. We believe that together we go further, and that nothing is impossible. /ppbWith Trust Responsibility: /b Our people take responsibility for the people we protect. We are accountable and reliable. We role model operating with integrity. We trust and empower one another to do the right thing, always. We deliver on our promise through world-class expertise and meticulous know-how. And, we do this with humility while being honoured to play such an important role in society. /ph3Diversity, inclusion, equity, and belonging at Verisure /h3pAt Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status. /p /p #J-18808-Ljbffr

📌 IT Operationes - Coordinador (Alicante (Alacant))
🏢 Verisure
📍 Alicante (Alacant)