ppbJoin our Movement and Champion Restaurant Culture! /b /p pAt TheFork we believe that the best things in life happen around the table.br/As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. /p pWe’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. /p pIf you’re passionate about food, technology, and making a real impact, your seat at the table is ready. /p pDiscover life at TheFork /p h3About the role /h3 pAt TheFork, our Top Chef team partners with some of the most prestigious restaurants in Spain, including Michelin-starred and fine dining venues.br/As a Top Chef Customer Success Manager, you will be responsible for building long-term strategic relationships with a portfolio of premium restaurants, helping them maximize the value of TheFork ecosystem while delivering an outstanding customer experience.br/This is not a traditional Account Management role. We are looking for someone who enjoys solving complex problems, navigating sophisticated customer needs and becoming a trusted advisor for some of the most demanding hospitality businesses. /p h3What you will do: /h3 ul liManage a portfolio of Michelin-starred and premium restaurants across Spain. /li liBuild trusted relationships with owners, restaurant managers and decision makers. /li liDrive adoption of TheFork products and functionalities to maximize customer success. /li liIdentify opportunities to increase product penetration and revenue growth. /li liReduce churn by proactively identifying risks and delivering tailored action plans. /li liBecome the main point of contact for operational, commercial and product-related topics. /li liCoordinate with Product, Support,



Operations and Sales teams to resolve complex customer issues. /li liAnalyze customer performance and recommend strategies to improve bookings, revenue and visibility. /li liLead regular business reviews with strategic customers. /li liShare customer insights internally to influence product improvements and commercial initiatives. /li liEnsure an exceptional customer experience while maintaining high operational excellence. /li /ul h3Who you are: /h3 h3You Must Meet These Critical Qualifications: /h3 ul liC2 level of Spanish and fluent English /li liPrior experience in SaaS, Hospitality, Technology, or Marketplace environments is highly valued. /li li3+ years in Customer Success or Key Account Management, with proven experience managing strategic or enterprise customers. /li liCommercial mindset focused on growth opportunities, combined with strong analytical skills and confidence working with data. /li liCollaborative team player. /li liStrong problem-solving mindset with high ownership, accountability, and excellent organizational skills to manage multiple priorities. /li liExcellent relationship-building, communication, and stakeholder influence skills, with the confidence to navigate challenging conversations. /li liValid driver's license /li /ul h3You Can Impress With These Additions /h3 ul liFluency in Catalan is a strong plus. /li /ul h3What we offer you: /h3 pAn awesome team /p pA permanent contract /p pFlexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)



/p pCompetitive fixed salary and bonus /p pLunch vouchers available for each working day (because yes, we like to try our best restaurants) /p pInternational teams and a multicultural environment spanning 10 offices across Europe /p pHighly inclusive working environment /p pLifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc /p pContinuous learning and development programs /p pFree access to the Calm app to help you build resilience wherever you are in your mental health journey /p pDedicated parental leave and caregiver leave policies (12 weeks fully paid) /p pA program dedicated to helping you have the best work/life balance /p pHealth insurance fully covered by the company /p pLife Disability Insurance at no cost to the employee /p pAmazing offices with dining, a coffee point on each floor, and leisure area /p pTeam building events /p pAll hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. /p pWe believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. /p pTheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to Our HR team will review the request and respond accordingly. /p /p #J-18808-Ljbffr

📌 Strategic KAM VIP – Michelin & Top Chef (Barcelona)
🏢 Thefork
📍 Barcelona