ppFollowing the Maison guidelines, the Sales Associate will have to help increase the boutique turnover, to increase the number of clients and to increase the average selling price, promoting the purchase of higher value items and/or complimentary products. /p h3Advising, Selling Clienteling /h3 ul liWelcome clients and proceed the sales (presentation, payment…) following the Maison's selling ceremony /li liActively contribute to boutique turnover /li liRecruit clients /li liDevelop loyalty of existing clients through clienteling actions and follow-up clients all along their journey with the Maison /li liFollow boutique's personal action plans to reach sales target /li liKnow the boutique KPIs /li liParticipate in commercial non-commercial events for the Maison (incl. travel) /li /ul h3Maison Identity Expertise /h3 ul liKnow the Maison's products History /li liBe a referent for High Jewelry, Jewelry, and Watchmaking know-how beyond the Maison's creations and develop general knowledge on the competition /li liFollow Brand visual identity guidelines (visual merchandising, day-to-day maintenance…) /li /ul h3Customer Services /h3 ul liReceive clients for repairs drop-offs and pick-ups /li liGather client information (product aesthetic condition, client request, pre-approved/declined services…) /li liCommunicate all relevant information (intervention requiring to be sent overseas, lead time, price, fees on declined cost estimate, brand policies)



/li liRegister the products for repair / maintenance /li liPerform CS activities allowed in the boutique (shining, engraving…) /li liInform clients on his/her repair (cost estimate, status) /li liFoster business opportunities through CS (cross-selling) /li /ul h3Client Experience In-Store Journey /h3 ul liPrepare the boutique to welcome clients /li liServe omni-channel clients (boutique appointment, boutique pick-up…) to ensure seamless journey across the whole Maison network /li liPersonalize relationship with clients anticipate their needs /li liEase client waiting (offer drinks, show catalogs, tour of the boutique, inform on waiting time…) /li /ul h3Operations /h3 ul liBe aware of products in stock /li liContribute to operational tasks (stock counts, safe replenishment, price tags update, consumables management…)Build operational knowledge on all digital tools (sales, CRM, CS, omni-channel, back office…) /li liComply with Maison's policies commercial rules /li liAbide by procedures /li liPay attention to product storage and manipulation /li /ul h3Team Development /h3 ul liDevelop personal knowledge skills through self training (Maison's products competition), group training sessions, and LMS tests (e-learning campaigns…) /li liTransmit share knowledge with peers and support other team members when needed /li liContribute to positive team spirit actively participate in the day-to-day boutique life /li /ul /p #J-18808-Ljbffr

📌 Sales Associate (Madrid)
🏢 Richemont Iberia
📍 Madrid