ph3About The Role /h3 /brpWe are looking for a Customer Service Representative (f/m/d) to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages. /p /brpThis is a temporary position for 12 months and will be located in Barcelona, with the possibility of a hybrid work arrangement. /p /brh3Responsibilities /h3 /brul /brliResponsibility for the entire order fulfilment process – receiving and processing orders including emergency orders, using ERP systems /li /brliArranging deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre /li /brliProviding our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries /li /brliAbility to communicate proficiently in the appropriate language and engage effectively across cultures,



as well as adapt to the country specific processes /li /brliGiving input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service /li /br /ul /brh3Required Qualifications /h3 /brul /brliProven Customer Service experience in an international environment. /li /brliProactive problem solver with flexibility and the ability to multi task. /li /brliHigh attention to detail, as well as excellent organizational skills and time managerial skills. /li /brliAbility to manage, organize and prioritize own workload /li /brliCommitted to quality and providing a professional and responsive customer experience, supporting Gore´s business results. /li /brliOpen communication, resilient and impact aware. /li /brliFlexibility to work in different teams, depending upon business needs. /li /brliSkilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome. /li /brliFluent in Spanish and English. /li /br /ul /p #J-18808-Ljbffr

📌 Customer Service with Spanish and English - Hybrid (Cataluña)
🏢 W. L. Gore & Associates
📍 Cataluña