About Us Adragos Pharma is one of the fastest-growing CDMOs in Europe.
Our offer Adragos Pharma is one of the fastest-growing CDMOs in Europe. Our mission is to build a best-in-class network of pharmaceutical manufacturing sites through acquisitions and operational excellence, supporting access to affordable and safe medicines for patients. Over the past years, we have acquired several sites across Europe and Asia and continue to grow. Our global IT function plays a key role in enabling this growth by providing reliable, secure and standardized IT services across the group. For our team in Barcelona, we are looking for a motivated, structured and hands‑on personality who enjoys taking ownership, supporting operational IT processes and contributing to the further standardization and professionalization of our global IT landscape.
What we offer You can expect a varied and responsible role with strong international exposure. From day one, you will be involved in key operational IT topics, work closely with our global and local IT teams, and contribute to the continuous improvement of our IT services, processes and documentation.
We Offer You a responsible and hands‑on role in a dynamically growing company in the pharmaceutical industry
the opportunity to actively support and improve integral IT processes and standards
exposure to Microsoft 365, endpoint management, cybersecurity operations and infrastructure topics
close collaboration with international stakeholders and local IT teams across our sites
an open, collegial and professional team atmosphere
flexible working hours and the possibility to work from home
regular exchange with international colleagues and cross‑functional teams
The position is based in Barcelona. We offer a hybrid working model with a combination of regular office presence and home office, enabling both close collaboration with the team and flexibility in day‑to‑day work.
Your mission In this role, you will support the day‑to‑day operations of our global IT environment, with a focus on Microsoft 365 administration, identity and access management, endpoint operations, cybersecurity support, ticketing and documentation.
Your Responsibilities Will Include You support global user onboarding, offboarding and access changes across the Adragos Group
You administer Microsoft 365 users, groups, shared mailboxes and distribution lists
You support Microsoft license assignments,



clean‑up activities and basic cost control
You maintain access‑related documentation, standard operating procedures and support the standardization of joiner, mover and leaver processes across sites
You support daily Microsoft 365 administration and operational IT requests
You assist with endpoint management activities via Microsoft Intune, including device compliance, BitLocker, OneDrive, Teams and standard workplace issues
You support deployment tracking for security tools and corporate applications
You act as L1/L2 support for corporate IT tickets and selected global escalations
You perform first‑level reviews of cybersecurity alerts and operational noise in tools such as WithSecure, Microsoft Defender and related platforms
You elevate relevant findings to the senior global system administrator and external cybersecurity providers where required
You track remediation actions and follow up with local IT teams when needed
You monitor and maintain the corporate IT ticket queue, improve ticket quality, categorization and routing, and support local IT teams with correct ticket handling and escalation discipline
You maintain the global ITSM tool from an operational perspective and identify recurring ticket patterns, standard fixes or automation opportunities
You draft and maintain IT procedures, technical documentation, checklists and network/service overviews.
You support documentation required for regulated pharmaceutical environments, including change‑control evidence where applicable
You help maintain global IT standards and operational instructions and support audit readiness by keeping operational documentation up to date
You support the senior global system administrator in selected infrastructure and cloud topics
You assist with Microsoft Azure operational tasks under supervision
You support basic hybrid infrastructure activities, including Windows Server, Active Directory and network‑related documentation
You participate in infrastructure projects as operational support, while not acting as the primary architect




Your profile You have a solid IT operations background and would like to further develop in an international and growing environment? Then you could be a great fit for us.
You Bring 2–4 years of experience in IT operations, systems administration, endpoint management or L2 support
experience with Microsoft 365 administration
a basic understanding of Microsoft Entra ID and/or Active Directory
a good understanding of Windows Server and standard workplace support
a basic understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN and routing
experience working with ticketing systems
the ability to follow structured processes and document your work clearly
a hands‑on, service‑oriented and reliable way of working
strong analytical thinking and the ability to identify recurring issues and improvement opportunities
the ability to communicate clearly with different stakeholders, including local IT teams, end users and external providers
a structured, careful and solution‑oriented mindset
a high level of ownership and willingness to take responsibility for your tasks
fluent in English
Spanish language skills are an advantage.
German language skills are a plus, but not mandatory.
In Addition, The Following Qualifications Would Be Beneficial experience with Microsoft Intune
basic exposure to Microsoft Azure
basic cybersecurity operations experience, for example in alert review, endpoint protection or MDR/SOC coordination
experience with Microsoft Defender or similar security tooling
experience in regulated environments such as pharma, life sciences, ISO 9001 or GxP
basic scripting or automation experience
foundational certifications such as MS‑900, AZ‑900, SC‑900, CompTIA Network+ or Security+
Why Adragos? At Adragos, you have the opportunity to do more than simply support existing IT operations. You can actively contribute to building a more standardized, secure and scalable global IT environment. You will work in an international setting, close to operational decision‑making and with direct impact on the quality, security and efficiency of our IT services across the group. If you enjoy taking ownership, working in a structured and service‑oriented way, and being part of a motivated team in a growing international company.
Contact Alina von Eyb
HR Associate / People & Culture
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📌 It Operations Engineer (M/F/D) (Barcelona)
🏢 Adragos Pharma
📍 Barcelona