ph3Job Title /h3 pTechnical Support Advisor L2 (English and Spanish - speaking) - Hybrid MA05 /p h3Job Title /h3 pTechnical Support Advisor L2 (English and Spanish - speaking) - Hybrid MA05 /p h3Job Description /h3 pKey Figures: /p pScope of the job: a brief description of your role as a general /p pAt Mahle SBS a Customer Service Representative provides technical support and assistance to customers via e-mail and phone. Addresses, responds and resolve to customer inquiries on products and services, including installation, operational functions, troubleshooting and maintenance. Provides response in a timely manner to customers queries and focuses on building close long-term client relationships. /p pWe are looking for a passionate candidate with a high sense of Teamwork. /p h3Main Responsibilities, Tasks And Required Skills /h3 pKey Responsibilities Tasks: /p ul liDelivers training to OEM´s and assemblers as per request and business needs. /li liDeploys high level knowledge in the market and collect information for corrective action improvement. /li liTakes control of OEM´s claim by escalating to key company areas if necessary. /li liCoordinates with Supply Chain department for parts pick-ups and replacement shipments. /li liGuides customers through diagnostic and troubleshooting processes, which may include use of diagnostic /li /ul ul liConsults with users to determine steps and procedures taken to identify and resolve the problem. /li liPrepares customer reports to track progress on improvement actions /li liPerforms other related duties as assigned. /li /ul h3Required Skills /h3 ul liBike industry or mechatronic background is important /li liExcellent verbal and written communications skills /li liExcellent interpersonal and computer skills /li liProficient in customer focus skills /li liProfessional and pleasant telephone and face to face manner /li liAvailability to travel and visit customers when required /li liStrong analytical and problem solving skills /li liExcellent time management and organizational skills /li /ul h3Necessary Qualification /h3 pAcademic background:



/p h3Working Experience /h3 h3Technical competences /h3 h3Languages (level) /h3 h3Other Skills /h3 ul liHigh School graduate or Higher /li liAt least 3 years’ experience in customer service environment /li liMS Office Package / MS Dynamics 365 / SAP /li liSpanish (Native) / English (Proficient) /li liLogistics knowledge / Training Skills / Innovation skills /li /ul h3Experience The Power Of a Game-changing Career /h3 pAre you passionate about technical support and delivering outstanding customer experiences? /p pWe're a global technology and services leader that powers the brands of the future. We help some of the world's leading companies deliver exceptional customer experiences through innovative technology and expert support. /p pAs a Technical Support Advisor in Barcelona, you'll provide technical assistance to customers, resolve complex product inquiries, and help build long-lasting customer relationships while supporting a general, industry-leading brand. /p h3Career growth and personal development /h3 pWe'll provide you with the tools, training, and support you need to succeed. At Concentrix, you'll have the opportunity to develop your technical expertise while working alongside experienced professionals in a collaborative, international environment. /p h3What You Will Do In This Role /h3 ul liProvide technical support to customers via phone and email, troubleshooting product issues and delivering timely, effective solutions. /li liGuide customers through diagnostics, installations, maintenance, and product-related inquiries while ensuring an outstanding customer experience. /li liCoordinate with internal teams to manage escalations, replacement requests, and issue resolution from start to finish. /li liDeliver product training sessions to customers and partners,



helping them maximize product knowledge and performance. /li liMonitor customer cases, prepare progress reports, and identify opportunities for product and service improvements. /li liBuild trusted relationships with customers by providing proactive support and maintaining high service quality standards. /li /ul h3Your Qualifications /h3 ul liAt least 3 years of experience in a customer service or technical support environment. /li liNative or fluent English and proficient Spanish. /li liBackground in cycling, mechatronics, mechanical systems, or a related technical field. /li liStrong troubleshooting, analytical, and problem-solving skills with a customer-focused mindset. /li liExperience using Microsoft Office, CRM, or ERP systems such as SAP or Microsoft Dynamics 365 is an advantage. /li liExcellent communication, organization, and time management skills, with availability to travel occasionally when required. /li /ul h3What's In It For You /h3 ul liFull-time 39 hours/week permanent contract Monday to Friday 09:00 - 18:00 /li liSalary range 22.500 euros gross/year + up to 2.400 euros gross/year in bonus /li liCentral office location in Barcelona /li liFull paid training on the company and the project you'll be working on /li liCareer development programs, specialized courses /li /ul pExperience the best version of you! /p pIf you're passionate about technology, enjoy solving technical challenges, and want to make a real impact on the customer experience, we'd love to hear from you. /p pConcentrix is an equal opportunity employer /p pWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. /p pR /p /p #J-18808-Ljbffr

📌 Technical Support Advisor(English and Spanish - speaking) - Hybrid (Barcelona)
🏢 Concentrix
📍 Barcelona