About Unilabs
Headquartered in Geneva and part of the A.P. Moller Group, Unilabs is one of Europe's leading medical diagnostics companies, offering a complete range of laboratory, pathology, genetics, and imaging services to patients across 14 countries. Unilabs invests heavily in technology, equipment, and people - using digital technologies in its state-of-the-art laboratories and imaging institutes - to improve the lives of close to 100 million people every year.
About Unilabs
Headquartered in Geneva and part of the A.P. Moller Group, Unilabs is one of Europe's leading medical diagnostics companies, offering a complete range of laboratory, pathology, genetics, and imaging services to patients across 14 countries. Unilabs invests heavily in technology, equipment, and people - using digital technologies in its state-of-the-art laboratories and imaging institutes - to improve the lives of close to 100 million people every year.
About The Job
The Principal Network Service Engineer is the senior technical authority responsible for the reliability, performance, and continuous improvement of enterprise network services. This role owns the operational integrity of network platforms across their full lifecycle, ensuring services are secure, highly available, and aligned with business SLAs.
Acting as the escalation point and technical leader, the Principal Network Service Engineer bridges design, delivery, and operations, translating complex incidents and operational learnings into measurable service improvements.
Key Responsibilities
Network Service Ownership
Act as service owner for core network platforms (LAN, WAN, SD-WAN, cloud connectivity)
Ensure services meet defined SLAs, OLAs, availability, and performance targets
Own and evolve support models, runbooks, and operational standards




Drive consistency and quality across integral or multi-site network environments
Operational Excellence & Stability
Serve as the highest technical escalation point for complex network incidents
Lead major incident response, technical triage, and resolution
Conduct and own root cause analysis (RCA) for recurring or critical issues
Identify systemic weaknesses and drive preventative improvements
Continuous Improvement & Automation
Translate incident trends and service data into proactive improvement initiatives
Champion monitoring, observability, and alerting enhancements
Drive adoption of automation and self‑healing mechanisms where applicable
Reduce incident volume and mean time to restore (MTTR) over time
Technical Leadership & Governance
Provide operational input into architectural designs and new solutions
Validate that new network services are operationally supportable before go‑live
Define and enforce operational standards, tooling, and documentation
Mentor senior engineers and act as a technical role model within the service organization
Vendor & Service Partner Management
Technically manage managed service providers and network vendors
Challenge vendors on incident handling, RCA quality, and service improvements
Ensure vendor solutions align with internal operational requirements
Service Transition & Lifecycle
Ensure complete documentation, monitoring, and support readiness




Manage service lifecycle activities including upgrades, decommissioning, and technology refreshes
Requirements
Deep experience operating enterprise‑scale network services, including:
LAN / WLAN (campus & datacenter)
WAN / MPLS / Internet
SD‑WAN platforms
Cloud connectivity (Azure ExpressRoute)
Strong hands‑on expertise in network troubleshooting and diagnostics
Solid understanding of network security operations, including:
Firewalls, segmentation, VPNs, Zero Trust concepts
Experience supporting environments built on:
Cisco / Fortinet / Aruba
Familiarity with:
Network monitoring and observability tools
Change, incident, and problem management processes
Required Skills & Competencies
Expert‑level problem solving and incident leadership
Ability to operate calmly and decisively during major incidents
Strong analytical mindset with focus on root causes, not symptoms
Excellent communication skills — from technical deep‑dives to executive summaries
Strong documentation discipline (runbooks, SOPs, RCAs)
Ability to influence without authority across teams and vendors
Experience & Qualifications
10+ years in network engineering / operations roles
3+ years in a senior, lead, or principal service role
Relevant certifications (desirable):
CCNP / CCIE
ITIL (Foundation or higher)
Azure Network Engineer Associate or equivalent
Benefits
Hybrid working model (office & remote flexibility)
Opportunity to work on Swiss‑market healthcare and laboratory platforms with real clinical impact
International, collaborative, and regulated product environment
Competitive compensation and benefits
Long‑term ownership of a strategic healthcare product
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📌 Principal Network Service Engineer (Barcelona)
🏢 Unilabs
📍 Barcelona