ppLocation: Barcelona, Spain /ppJoin us as our next, Customer Experience Specialist, Perfumery, and play a key role in delivering an outstanding customer experience by connecting customers, sales, logistics, and planning in a fast-paced global environment. Bring your French, SAP, and problem-solving skills to a company where you'll drive operational excellence, build lasting customer relationships, and grow your career while helping bring progress to life. /ppAt dsm-firmenich, we don't just meet expectations - we go beyond them. Diversity, Equity Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. /ph3Your key responsibilities /h3ulliEnsure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks,etc..) /liliHandle customer inquiries, process returns, and resolve customer issues promptly /liliRegularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are met /liliWork proactively and identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action. Use root-cause analysis to understand key drivers of order failure in support of continuous improvement. /liliMonitor performance on agreed KPIs; ensure targets are met, develop improvement plans when necessary and support the preparation and review of internal and external scorecards.



/liliBuild an excellent customer relationship /liliManage daily escalations and issues /liliAnalyze and define action plans to improve customer service for defined accounts /li /ulh3We bring /h3ulliWork in a dynamic and highly rewarding multicultural environment /liliAttractive compensation package /liliPossibility to grow within the company /liliFlexible work-time arrangements /li /ulh3You bring /h3ulliThis role requires +2 years´ experience in supply chain, logistics or a related function and at least 1 year of customer service experience. /liliBachelor's degree in supply chain management, logistics, business administration or a related field. /liliSAP SD, Office (Excel and Power Point) previous experience is required. Knowledge of other CRM systems will be highly valuated. /liliGreat communication verbal and written, emotional intelligence, active listening, excellent capabilities to resolve issues and advanced customer focus /liliPro-active, positive attitude, team spirit, collaborative, responsible and well-organized. /liliFluency in English and French is a mandatory /li /ulh3About dsm-firmenich /h3pAt dsm-firmenich, we don't just meet expectations - we go beyond them. /ppJoin our general team powered by science, creativity, and a shared purpose: to bring progress to life. /ppFrom elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet,



or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. /ppAnd while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future. /ppBecause real progress only happens when we go beyond, together. /ph3Inclusion, belonging and equal opportunity statement /h3pAt dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. /ppWe're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve. /ppWe welcome candidates from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you. /ppAnd if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work. /ph3Agency statement /h3pWe're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role. /p /p #J-18808-Ljbffr

📌 Customer Experience Specialist (French mandatory) (Barcelona)
🏢 dsm-firmenich
📍 Barcelona