Responsibilities
La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.

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- Owning and evolving Nextlane’s Customer Interaction products, including Communication Center, AI Receptionist, and future AI-powered engagement capabilities.

- Defining and executing the product strategy and roadmap for customer communication experiences across voice, messaging, and workflow automation.

- Designing and improving core interaction capabilities such as routing, conversation orchestration, automation workflows, and AI-assisted customer journeys.

- Driving the adoption of AI-powered experiences, including conversational interfaces, voice automation, copilots, and intelligent assistants.

- Leading product discovery with dealerships, OEMs, and internal stakeholders to identify opportunities, validate solutions, and deliver measurable business outcomes.

- Working closely with Engineering, AI, UX, Data, and Platform teams to deliver scalable, reliable, cloud‑native solutions.

- Ensuring seamless integration with internal systems, external platforms, APIs, and partner ecosystems.

- Defining success metrics and measuring product performance through adoption, customer satisfaction, operational efficiency, and commercial impact.

- Supporting go‑to‑market initiatives, customer pilots, product positioning, and commercial enablement activities.

Qualifications

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- Experience:

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- 8+ years of Product Management experience in B2B SaaS environments.

- Experience building customer interaction platforms,



communication products, conversational systems, workflow automation tools, or AI‑driven products.

- Proven track record delivering scalable, API‑driven, cloud‑native products.

- Experience working on products with measurable business impact, adoption targets, and revenue objectives.

- Experience operating in cross‑functional environments with Engineering, Design, Data, AI, and Commercial teams.

- Languages:

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- Fluent English (interview will be conducted in English).

- Additional European languages are a plus.

- Communication:

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- Strong communication skills, both verbal and written.

- Ability to influence stakeholders across technical, business, and executive audiences.

- Comfortable presenting product vision, roadmap decisions, and business outcomes.

- Technical Skills:

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- Understanding of conversational AI, voice automation, messaging platforms, or customer engagement technologies.

- Experience with APIs, integrations, SaaS platforms, and distributed systems.

- Familiarity with AI‑powered products, conversational interfaces, LLM‑based solutions, or workflow automation.

- Strong analytical skills with experience defining KPIs, success metrics, and ROI models.





- Knowledge of data privacy, security, and compliance principles is a plus.

- Interpersonal Skills:

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- Ability to collaborate in a diverse and dynamic environment.

- Strong product ownership mindset.

- Excellent collaboration and stakeholder management skills.

- Strategic thinker with strong execution capabilities.

- Comfortable navigating ambiguity and solving complex product problems.

Benefits

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- Remote Work: Up to 3 days a week!

- Work‑life balance: We have versátil entrance and departure time.

- Summer schedule on Fridays: Start early your weekends!

- Referral Bonus: €1500 for every talent you refer (after 6 months).

- Flexible Remuneration: COBEE platform.

- Private Medical Insurance: Adeslas.

- Continuous Learning: Access to our internal platform for continuous development.

- Vacation: 23 vacation days plus an intensive schedule in July and August.

- Teambuilding: Our afterworks and activities are memorable!

Diversity, Inclusion & Belonging

At Nextlane, we are committed to creating a space where everyone feels valued and respected. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation.

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- Support for people with disabilities. xhfqzwm If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.

- Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.

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📌 Principal Product Manager – Communication Platform & Ai (Madrid)
🏢 Nextlane
📍 Madrid