ppOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. /p h3Job Details /h3 pAt World Courier, part of the Cencora family, we are united in our purpose of creating healthier futures. As the world's leading specialty logistics provider for the pharmaceutical, biotechnology and healthcare industries, we ensure life‑saving therapies, clinical trial materials and critical healthcare products reach patients safely and on time across more than 140 countries. /p pThe Customer Quotation Representative is responsible for preparing, reviewing and delivering customer quotations accurately and efficiently while ensuring compliance with company pricing policies, standards and procedures. This is a highly process‑oriented role that requires strong attention to detail, excellent customer service skills and the ability to collaborate effectively with internal stakeholders to support business growth and customer satisfaction. /p h3Key Responsibilities /h3 pbQuotation Preparation Management /b /p ul liCreate and prepare quotations based on customer requests and sales team requirements using approved systems and templates. /li liGather, validate and maintain customer information, pricing details, product specifications and commercial terms. /li liEnsure quotations are complete, accurate and aligned with company standards and pricing policies. /li liApply approved pricing structures, discounts and commercial terms in accordance with established guidelines. /li liMaintain consistent and professional customer‑facing documentation. /li /ul pbQuality Assurance Compliance /b /p ul liReview quotations to ensure accuracy, completeness and compliance with company policies. /li liVerify pricing structures, terms and conditions before submission. /li liIdentify discrepancies, missing information or exceptions and escalates when required. /li liEnsure compliance with global quotation standards and regional requirements. /li /ul pbCustomer Communication Service /b /p ul liDeliver quotations to customers within established service level agreements (SLAs). /li liProvide professional and timely communication through approved channels. /li liRespond to basic quotation‑related inquiries and coordinate complex requests with Sales or leadership teams.



/li liEnsure customers receive all necessary documentation and information to support their decision‑making process. /li /ul pbQuotation Revisions Follow‑Up /b /p ul liProcess quotation updates and revision requests. /li liAmend pricing, commercial terms or shipment details as required. /liliResubmit updated quotations within agreed timelines. /li liFollow up on outstanding quotations and support efficient resolution of customer requests. /li liMaintain accurate version control and documentation history. /li /ul pbData Systems Management /b /p ul liEnter and maintain customer and quotation data accurately within CRM and quotation management systems. /li liEnsure information is organized, complete and up to date. /li liMonitor data quality and escalates system or process issues when necessary. /li liAdhere to company data management standards and procedures. /li /ul pbCollaboration Stakeholder Support /b /p ul liPartner with Sales and Customer Service teams to understand customer needs and quotation requirements. /li liProvide updates on quotation status, turnaround times and outstanding requests. /li liSupport team objectives, service targets and continuous operational improvement initiatives. /li liEscalate customer concerns or non‑standard requests appropriately. /li /ul pbContinuous Improvement /b /p ul liParticipate in training and development programs related to quotation processes, systems and pricing policies. /li liContribute ideas to improve efficiency, quality and customer experience. /li liStay informed on process updates, system enhancements and best practices. /li /ul h3What We're Looking For /h3 pbEducation Experience /b /p ul liUniversity studies in Business Administration, Sales, Marketing, Accounting, Economics or a related field. /li liPrevious experience in customer service, sales support, quotations, pricing, logistics or administrative operations is preferred. /li liTypically suitable for candidates with 0–2 years of professional experience, although relevant industry experience will be considered. /li /ul pbTechnical Skills /b /p ul liKnowledge of Microsoft Office applications, particularly Excel and Word. /li liStrong data entry and administrative skills. /li liExperience with CRM, quotation management or customer service systems is an advantage.



/li /ul pbKey Competencies /b /p ul liCustomer‑focused mindset with a commitment to service excellence. /li liStrong attention to detail and high level of accuracy. /li liExcellent communication skills, both written and verbal. /li liStrong organizational and time‑management abilities. /li liAnalytical thinking and problem‑solving skills. /li liAbility to work in a fast‑paced, deadline‑driven environment. /li liPositive attitude, adaptability and willingness to learn. /li liAbility to build effective relationships with internal and external stakeholders. /li /ul h3Why Join World Courier? /h3 ul liBe part of a general leader in healthcare logistics. /li liWork with teams that make a tangible impact on patients' lives around the world. /li liGain exposure to international operations and global customers. /li liBuild your career within Cencora, a company committed to innovation, inclusion and professional development. /li liJoin a purpose‑driven organization dedicated to creating healthier futures. /li /ul pReady to make an impact? If you are detail‑oriented, customer‑focused and passionate about delivering excellence, we’d love to hear from you. Join World Courier and help us deliver hope where it matters most. /p h3Cencora Offers /h3 pBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. /p pFull time /p h3Equal Employment Opportunity /h3 pCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodation requests will not be returned. /p /p #J-18808-Ljbffr

📌 Customer Quotation Representative (Madrid)
🏢 World Courier
📍 Madrid