ppLove travel tech and solving operational puzzles? /p pJoin the global bDERTOUR DMC network /b and help keep millions of travel experiences running smoothly. /p h3bDMC Application Support (m/f/d) /b /h3 h3bTravel Technology | International Operations | Europe / Mediterranean / North Africa /b /h3 pEvery year, around b4 million travellers /b rely on DERTOUR’s integral DMC network for their experiences in destinations worldwide. /p pBehind every hotel booking, transfer and excursion sits a complex operational system landscape that keeps travel running smoothly. /p pAs bDMC Application Support /b, you ensure the stability and performance of these mission-critical systems. Acting as the central interface between our Destination Management Companies and external system providers, you help resolve issues quickly and continuously improve our operational technology landscape. /p h3bLocation /b /h3 pThis role can be based in bany European, Mediterranean or North African destination where a DERTOUR DMC operates /b (for example Palma de Mallorca, Antalya, Iraklion, Tunis or Hurghada), with alignment to European working hours.
/p h3bYour Mission /b /h3 ul liProvide application support for operational travel systems used by our DMC agencies /li liAnalyse and troubleshoot system or process issues /li liAct as key liaison between DMC agencies and third-party system providers /li liManage ticket communication and escalation processes /liliSupport system functionality, configuration and data quality /liliIdentify recurring issues and drive process or system improvements /liliSupport system trainings together with internal teams and external partners /liliContribute to international projects across the DMC network /li /ul h3bYour Profile /b /h3 ul liExperience in the btourism or travel industry /b /li liUnderstanding of bDMC operations or travel system environments /b is a strong advantage /li liBackground in bapplication support, system support or technical customer support /b /li liStrong analytical and problem-solving skills /li liAbility to prioritise and work in dynamic operational environments /li liExcellent communication and coordination skills /li libFluent English /b; additional European languages are a plus /li liComfortable working in international and multicultural teams /li /ul h3bWhy join DERTOUR DMCs? /b /h3 ul liWork in a truly bglobal travel organisation /b /li liCollaborate with teams across b30+ destinations worldwide /b /li liHelp keep the systems running behind bmillions of travel experiences every year /b /li liBe part of an international network connecting bdestinations, technology and people /b /li /ul /p #J-18808-Ljbffr