ppEbury helps ambitious businesses unlock general growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. /ppIf you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. /ph3Service Support Analyst /h3h3Ebury Leon Office - Hybrid: 4 days in the office, 1 day working from home per week /h3pThe Service Desk department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users. The department is responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business. /ph3The Position /h3pThe post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the Network Infrastructure, including Telephony and Desktop operating systems, plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of cloud-based infrastructure, IT-related projects and activities. You will be required to travel to other Ebury offices, worldwide, sometimes at short notice. /ph3What you’ll do /h3ulliDiagnose and resolve technical issues on Windows, Chrome,



Mac Linux devices /liliProvide local and remote desktop support to 2000+ users in 51 offices globally /liliSetting up and configuring new laptops and desktops /liliAssisting with on/offboarding process in accordance with HR IT procedures /liliProvide IT-based training to internal end users /liliCompleting internal user moves /liliCreating purchase requisitions for IT hardware/software /liliUndertake small to medium-sized IT projects as instructed /liliPrepare documentation where appropriate /liliProvide assistance and support to colleagues in IT-related matters /liliEnsure that a high level of customer service and support is provided to all internal and external customers at all times /li /ulh3What you’ll need /h3ulliAdvanced understanding of the Windows OS, Linux, Mac OS X and Chrome OS /liliIntermediate understanding of networking and cloud technologies /liliGoogle Workspace applications and products /liliMS Office /liliProficiency in written and verbal communication in English /li /ulh3Why Ebury? /h3ullibCompetitive Starting Salary /b with an bannual discretionary bonus /bthat truly rewards your performance from day one. /lilibDedicated Mentorship: /b Learn directly from experienced managers who are invested in your success. /lilibCutting-Edge Technology: /b Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best. /lilibClear, Accelerated Career Progression: /b Defined pathways to leadership and specialist roles within Ebury. /lilibDynamic Supportive Culture: /b Work in a collaborative environment where teamwork and personal growth are prioritized. /lilibGenerous Benefits Package: /b Access competitive benefits tailored to your location, which typically include health care and social benefits. /lilibCentral Office: /b A fantastic location with excellent transport links. /li /ulpWe’re committed to ensuring an inclusive and accessible recruitment process. Do you require any adjustments or accommodations to support you during the interview? /p /p #J-18808-Ljbffr

📌 IT Services Helpdesk Analyst (León)
🏢 Ebury Group
📍 León