Job DescriptionPioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty, Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy.TasksSupport (50%)- Resolve advanced L2 tickets: database usage, SQL queries, source code review- Investigate complex incidents, access the code, and understand how it works- Apply targeted code changes to resolve incidents- Standard ticket management: validate, qualify, and track incidents through to resolution- Provide second-line support to users and other support teams- Manage and maintain product catalog/taxonomy attributes across internal platforms- Modify and administer Freshdesk at the scripting/code level- Keep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new featuresDevelopment (50%)- Create endpoints for the team's internal platforms and tools to streamline manual L3 tasks- Fix bugs and handle small development tasks across the team's product scope (PHP and/or .NET)- Build internal support tools- Develop AI-powered tools for Support (MCP projects)- Contribute ideas and prototypes for applying AI to support processesMust Have Skills- Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks- Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL- Ability to read/understand code and troubleshoot to eliminate bugs- Ability to document and communicate technical solutions to non-technical users- Excellent analytical skills, autonomy, and initiative- Strong interpersonal skills, comfortable working with cross-functional, interdisciplinary teams- Experience using version control systems like Git and comfortable working with branches- Fluent written and spoken English- Proactive, versatile, and not afraid of challenges or moving between code and user-facing supportNice to Have Skills- Previous experience in L2/L3 technical support roles- Experience monitoring deployments/products through Kibana and Grafana- Experience with product taxonomy/catalog management- Interest or experience in applied AI / automation (MCP, AI-assisted scripting)- Experience with Freshdesk or similar ticketing platforms- Experience in frontend technologies such as React, Vue, CSS- Knowledge of DDD/Hexagonal ArchitectureBenefits- Variable bonus- The dynamic and creative environment within international teams- The variety of self-education courses on our e-learning platform- Participation in meetups and conferences locally and internationally- Adaptable Office with up to 2 days at homeEqual OpportunityFor the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis.For more information about our ecosystem: https://careers.Veepee.Com/en/home-page-en/You can read more about our use of your data and your rights by reading our recruiting privacy policy: https://careers.Veepee.Com/en/.#J-18808-Ljbffr

📌 Application - Support & Development EngineerFreelance (W/M/X) (Bellprat)
🏢 Veepee
📍 Bellprat