Axalta is a leading coatings company that develops innovative solutions protecting customers’ products across various industries.

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We are currently looking for a Customer Complaints Specialist to join us at one of our facilities in Asturias (Spain).

As a Customer Complaints Specialist, you will manage the end-to-end handling of customer complaints across multiple channels (phone, email, internal tools). Your role will be to ensure timely resolution, identify root causes, and drive continuous improvement to enhance customer satisfaction and service quality.

You will report to the Service Complaints Team Supervisor.

Key Responsibilities

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- Manage the full lifecycle of customer complaints: acknowledgement, investigation, resolution, and response within defined timelines

- Analyze complaint trends to identify root causes and propose corrective actions

- Collaborate with Customer Service, Logistics, and cross-functional teams to resolve issues effectively

- Support the reduction of complaint volumes through continuous improvement initiatives





- Ensure compliance with internal policies, procedures, and regulatory requirements

- Liaise with key stakeholders (Operations Managers, Directors, Supply Chain teams)

- Contribute to service performance reviews by preparing reports and tracking action plans

- Review and improve processes, tools, and documentation related to complaint management

- Support internal and external audits

- Participate in improvement and quality projects across the organization

Key Requirements

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- Bachelor’s xhfqzwm degree;
experience in logisticsor supply chain is a plus

- Fluent in English (written and spoken);
German is an advantage

- Strong analytical and problem solving skills

- Ability to manage conflicts and work under pressure

- Proficiency in SAP, Salesforce, Excel, and PowerPoint

- Strong team spirit and collaborative mindset

- ADR, IMO or IATA certifications are a plus

Axalta operates across Performance and Mobility Coatings segments, serving diverse markets worldwide.

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📌 Customer Complaints Specialist (Corvera)
🏢 Axalta
📍 Corvera