ppJob Title: Technical Support Analyst /ppSummary of the role: Amadeus is committed to providing customers globally with superior support and service to ensure their success in using Amadeus solutions and maintaining the highest level of customer satisfaction. Amadeus Hospitality’s Technical Support team offers second‑line support to its global customer base in the hospitality industry and has a strong influence on product defect/enhancement prioritization and operational needs. The purpose of this role is to provide technical support for a group of assigned products/solutions. /ph3Key responsibilities /h3ulliInvestigate and resolve incidents escalated to the Level2 team originating from customer inquiries /liliInvestigate and resolve incidents escalated to the Level2 team originating from internal resources /liliDocument all customer‑related issues in an easy‑to‑understand narrative format for communication to Development and consumption of internal resources /liliTroubleshoot the most complex customer issues escalated to Level2 Support /liliCreate clear and concise documentation of resolutions /liliEmpower, coach, and share knowledge with Customer Support and Technical Support teams /liliMaintain knowledge of existing SLA and SLO metrics and contribute to their compliance /liliEscalate unresolved issues to Amadeus RD or Operations teams in accordance with support escalation procedures /liliParticipate in on‑call rotation as necessary (this will vary by role and region) /liliAssist in identifying technical needs, technology improvements, and general areas needing improvement within the department /liliAdvocate for and help prioritize product defects/enhancements with the Product and RD teams /liliKeep Team Members, Management, customers, and Amadeus personnel informed of customer issues /liliPlay a leadership role representing customers and the Support organization in major incident management and communications /li /ulh3Ideal candidate /h3ulliTertiary qualifications (or equivalent)



in a relevant discipline from a college or university /liliMinimum 3–5 years demonstrated experience in a Level2 Technical Support/IT environment or equivalent experience, problem‑solving, and quality focus /liliHospitality industry knowledge /liliEqual amount of technical aptitude balanced with customer service experience /liliStrong customer service, problem‑solving, time‑management, and team‑building skills are essential /liliAnalytical thinking /liliStrong verbal and written communication skills /liliHighly motivated with demonstrated ability to work in both a team environment and independently /li /ulh3What we can offer you /h3ulliA complete rewards offer – attractive remuneration packages covering all essential components of a competitive reward offer /liliA truly global DNA – everything at Amadeus is integral, from our people to our business, which translates into our footprint, processes, and culture /liliGreat opportunities to learn – learning happens all the time and in many ways at Amadeus, through on‑the‑job training, formal learning activities, and day‑to‑day interactions with colleagues /liliA caring environment – Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life /liliHybrid working model – we want our employees to do their best work, however the hybrid model works best for them /liliDiverse and inclusive community – we are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization /liliReliable company – trust and reliability are fundamental values that drive our actions and shape long‑lasting relationships with our customers, partners, and employees /liliA critical mission and purpose – at Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose /li /ulh3Diversity Inclusion /h3pAmadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other characteristics protected by law. /p /p #J-18808-Ljbffr

📌 Technical Support Analyst (Barcelona)
🏢 1191 Amadeus Hospitality Europe, S.L.U.
📍 Barcelona