ph3Company Mission /h3 pPayhawk is a leading general spend management solution for scaling businesses. /p pHeadquartered in London, we combine company cards, reimbursable expenses and accounts payable into a single product, enabling finance teams to control and automate company spending at scale. /p pOur customer base includes fast‑growing and mature multinational companies in 32 countries. We have offices in New York, London, Berlin, Munich, Barcelona, Paris, Amsterdam, Vilnius and Sofia. /p pWe are backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. /p pOur values include flat hierarchies, ownership, responsibility, feedback, constructive critique and speaking our minds. We encourage diversity and inclusion in all areas of our work. /p pThe future of fintech is more than money; we also focus on work‑life balance, continuous learning and empowered teams. We’re on a journey to measure and improve our environmental and social impact. /p pFrom virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers. /p pWe’re changing the world of payments, and we’re looking for an exceptional team to help us. /p h3About The Role /h3 pAt Payhawk, Implementation Managers (IMs) play a critical role in driving customer adoption and delivering value to clients throughout their lifecycle. As part of our Customer Success Organization, Implementation Managers are responsible for onboarding, technical setup, and ensuring customers extract maximum value from Payhawk. Combining a deep understanding of the platform with insights into customer processes, IMs proactively optimize accounts, enhance product adoption and contribute to customer success.



/p h3Responsibilities /h3 h3Customer Onboarding and Implementation /h3 ul liLead the onboarding process for new customers by understanding their needs, configuring their Payhawk accounts, and delivering tailored training sessions. /li liDevelop and execute customized project plans for each client, ensuring a smooth and timely implementation process in line with SLAs while managing different external and internal stakeholders. /li liEnsure new customers quickly realize the value of Payhawk by maximizing adoption during the initial implementation phase and aligning the setup with their business needs. /li /ul h3Driving Customer Adoption /h3 ul liUse product data and insights to identify opportunities for optimizing customer setups and use cases, ensuring continuous increasing value from Payhawk. /li liAssist customers in scaling their Payhawk usage as their businesses grow or needs evolve, providing expert guidance and support when adjusting setup or adopting new functionalities. /li /ul h3Customer Success And Retention /h3 ul liAct as a trusted advisor to customers, helping them align Payhawk’s capabilities with their internal processes to achieve desired outcomes. /li liContribute to customer retention by ensuring high contract utilization, product adoption, and overall satisfaction. /li /ul h3Continuous Improvement /h3 ul liGather customer feedback on potential product improvements and new feature requests,



and share these insights with the Product teams. /li liIdentify and propose process improvements to enhance the onboarding and adoption experience. /li /ul h3Collaboration And Knowledge Sharing /h3 ul liPartner with Account Executives to hand off qualified upsell opportunities identified during customer interactions. /li liWork closely with cross‑functional teams to ensure alignment and deliver maximum value to customers. /li /ul h3Requirements /h3 ul li2+ years as a Customer Success Specialist or Project Manager in a high‑growth SaaS environment, or recent graduate with a relevant degree. /li liTech savvy with the ability to fully understand our software. /li liNative/near‑native level of French. /li liExcellent verbal and written communication skills with demonstrated ability to explain complex concepts clearly. /li liExcellent organisational skills and attention to detail. /li liFast learner, capable of keeping up with a fast‑growing environment. /li liAbility to prioritise and multitask with clients and colleagues. /li liExperience in the fintech industry is preferred. /li /ul h3Company Benefits /h3 ul li30 days holiday paid leave. /li liCompetitive compensation package. /li liA week exchange policy to another Payhawk office (London, Berlin, Sofia, Amsterdam, Paris). /li liMultisport card fully funded by us. /li liRegular team‑wide events. /li li150 EUR of monthly commuting allowance. /li /ul pPayhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. /p /p #J-18808-Ljbffr

📌 Implementation Manager, French speaking (Barcelona)
🏢 Payhawk
📍 Barcelona