Responsibilities
Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.

-

- This position is based fully on‑site at our Barcelona office.

- Play a key role in the operation, deployment, and continuous improvement of digital products supporting marketing, sales, and aftersales activities.

- Act as a bridge between European business teams and HQ Product and R&D; teams.

- Contribute to building efficient, data‑driven, and user‑oriented digital operations across Europe.

- Oversee the daily operation and maintenance of overseas digital products supporting marketing, sales, and aftersales service functions.

- Act as the key liaison between European markets and headquarters, coordinating cross‑functional resources to solve operational issues and complex incidents.

- Ensure incidents are properly logged, tracked, classified, and resolved according to defined service levels and internal procedures.

- Manage the full incident lifecycle, including identification, root cause analysis, resolution follow‑up, and post‑resolution improvement actions.

- Identify recurring incidents, system gaps, and operational pain points, and prepare structured improvement recommendations.

- Work closely with HQ Product and R&D; teams to support product enhancements, defect resolution, release iterations, and continuous product optimization.

- Support the deployment of new systems, product features, and digital tools across international markets.





- Lead or support localization initiatives to ensure that systems and features are aligned with regional business needs, regulatory requirements, and user expectations.

- Prepare and deliver enablement activities, including user training, operational guidance, documentation, and post‑deployment support.

- Monitor product performance, system usage, incident resolution metrics, user satisfaction, and adoption indicators.

- Establish feedback loops with internal users and stakeholders to gather insights and promote data‑driven improvements.

- Coordinate with geographically distributed teams, ensuring clear communication, priority alignment, and efficient workflows across time zones and cultural contexts.

- Support any additional tasks, projects, or initiatives assigned by the department.

Qualifications

-

- Bachelor’s degree or above in Engineering, Computer Science, Information Systems, Business, Product Management, or a related field.

- Minimum 3 years of experience in IT product operations, digital product operations, product management, system implementation, or a related role.

- Fluent Spanish and English are required;
other European languages are a plus.

- Experience in the automotive industry is an advantage,



especially exposure to vehicle sales, spare parts, or aftersales service processes.

- Experience with enterprise systems such as Dealer Management Systems, CRM platforms, customer‑facing applications, or other business digital tools is preferred.

- Strong understanding of incident management, product support, system deployment, and continuous improvement processes.

- Strong communication and stakeholder management skills, with the ability to collaborate across functions, cultures, and time zones.

- Highly analytical mindset with a structured approach to problem‑solving and root cause analysis.

- Ability to translate business needs into product or system improvement requirements.

- Resilient, adaptable, and able to perform effectively under pressure in a fast‑changing international environment.

- This position is based fully on‑site at our Barcelona office.

Benefits

-

- Full‑time position in a fast‑growing international automotive group.

- Strong development opportunities and exposure to digital transformation projects across Europe.

- Multinational team environment at our European headquarters in Barcelona.

- Direct collaboration with regional teams, HQ Product teams, and R&D; stakeholders.

- Opportunity to contribute to the deployment and optimization of key digital products supporting business growth. xhfqzwm

- Stable role with direct impact on product performance, user experience, and operational excellence.

#J-18808-Ljbffr

📌 Product Operations Engineer (Barcelona)
🏢 CHERY
📍 Barcelona