ph3Who we are /h3 pBYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries — IT, automotive, new energy, and rail transit — BYD employs over 300,000 people worldwide. /p pAt BYD Iberia, we are redefining the future of mobility. As part of the world’s leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony. /p h3Your Mission /h3 pAs a Lead Management Specialist, you will be the first point of contact for online customers, representing the BYD brand with expertise and enthusiasm. Your mission is to guide prospects throughout their digital journey, qualify their needs, and ensure a seamless transition to our dealer network, ultimately contributing to strong sales performance and customer satisfaction. /p h3What you´ll bedoing /h3 ul liManaging inbound inquiries via phone, WhatsApp, email and web forms with speed, professionalism and a solution-oriented mindset. /li liConducting outbound calls, messages and follow-ups to generate and nurture new commercial opportunities. /li liQualifying leads while effectively communicating BYD values and the key differentiators of our NEV models. /li liMatching customers with the appropriate dealer and ensuring a smooth, high-quality handover. /li liFollowing up with dealers to monitor lead progress, support the closing process and maximize conversion rates. /li liCollecting customer feedback and market insights to suggest improvements in marketing and commercial strategies. /li liMaintaining accurate CRM records and ensuring compliance with data protection standards.



/li liCollaborating closely with marketing, product, sales and after-sales teams. /li liParticipating in ongoing training to enhance product knowledge and digital sales techniques. /li /ul h3What You Bring /h3 ul liBachelor’s degree in Business, Marketing, Communications or equivalent experience. /li li3+ years of experience in inside sales, telesales, customer service or lead management (ideally in automotive). /li liExperience working with dealers or retail networks (strong plus). /li liProficiency with CRM systems and multichannel communication tools (phone, WhatsApp Business, email). /li liStrong analytical and commercial skills, with the ability to identify customer needs and propose tailored solutions. /li liExcellent communication abilities and a customer‑centric, consultative approach. /li liProactive, organized, detail‑oriented and comfortable managing multiple leads simultaneously. /li liA strong interest in NEVs and willingness to develop deep product knowledge. /li /ul h3Why Join Us /h3 ul liBe part of a fast‑growing, innovative general automotive company. /li liWork closely with top leadership, influencing strategic projects and initiatives. /li liCollaborate in a dynamic, multicultural environment that values proactivity, creativity, and excellence. /li liOpportunity to develop professionally and grow within a leading organization in the electric mobility sector. /li /ul pOur Purpose is to build a zero‑emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team /p /p #J-18808-Ljbffr

📌 Lead Management Specialist (Madrid)
🏢 BYD EUROPE
📍 Madrid