BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.
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We are looking for a technically skilled 2nd Level Support Engineer with experience in troubleshooting complex IT environments and supporting retail/POS infrastructures.

LAY FOUNDATIONS. ENSURE EFFICIENCY.

Your tasks:

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- 2nd level support for complex incidents and service requests.

- Incident analysis, troubleshooting, and root cause identification.

- Coordination with 3rd level support, vendors, and external service providers.

- Installation, configuration, and support of POS systems and peripheral devices.

- Software deployment, rollout support, and system maintenance.

- Documentation and knowledge base maintenance.

- Monitoring ticket progress and ensuring service quality and SLA compliance.

FEELING SATISFACTION. ENJOYING ADVANTAGES.

What we offer:

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- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.

- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.

- Look into the future: Work with the latest technologies and the constant innovations.

- Find the balance:



Benefit from our mix of trust-based working hours and adaptable work location (including home office) for a great work-life integration.

- Feel well taken care of: We provide you a company healthcare program.

- Unplug and relax: 30 days of vacation.

USE SKILLS. CREATE SOMETHING NEW.

What you bring with you:

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- Strong troubleshooting and analytical skills in hardware, software, and network environments.

- Experience with Windows systems;
Linux knowledge is an advantage.

- Knowledge of network technologies (LAN/WAN/WLAN, DHCP).

- Experience with software deployment and package management using SCCM.

- Experience supporting mobile devices (Android / Windows CE).

- Experience in planning and executing software rollouts.

- Ability to analyze, prioritize, and resolve escalated incidents within SLA requirements.

- Experience working with ticketing and ITSM systems.

- Good communication and coordination skills in cross-functional environments.

- Fluent German and English language skills (written and spoken).

Nice to have:

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- Experience with GK Software / retail POS systems.

- Engineering experience in client or POS environments.

- Knowledge of SD-WAN environments. xhfqzwm

- Experience with retail hardware (POS systems, scanners, printers, access points).

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📌 2nd Level Support Engineer (Jerez de la Frontera)
🏢 q.beyond ibérica
📍 Jerez de la Frontera