Position Role Type: Unspecified. The position is for an experienced professional with in-depth knowledge and technical expertise to manage onsite operations for Collins Aerospace products and services, managed airports services and/or maintenance services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day‑to‑day priorities, solve client issues, optimise manpower and resources, respond to customer complaints, and escalates key issues to senior management. This role is an on‑site role and will be located with our Collins team in Madrid, Spain.

Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.
Primary Responsibilities

- Maintain and manage our Collins airport sites, customer relations and partnership with the local Airports Authorities.
- Monitor and manage our sub‑contractors and/or suppliers onsite for assuring our Collins services delivered with respect to Collins standards and customer expectations.
- Contact customers, collect feedback, and establish and maintain good relationships with customers.
- Respond to customer complaints and carry out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
- Coordinate, prioritise and resolve issues encountered by the team.
- Optimise the usage of manpower, standard time, equipment and energy of team.
- Escalate key issues that will impact the business.
- Manage team according to established programs and objectives.
- Assess product needs in accordance with customer specifications.
- Act as local onsite Collins Aerospace representative to the customer's organisation.
- Manage Statement of Work to meet customer and contract requirements.

Qualifications & Experience Requirements
- Bachelor’s degree in computer science, engineering,



MIS or closely related Aviation field with proven working experience preferably in an Airports or Aviation field services organisation.
- Relevant work experience must include people management of technical professionals with the ability to engage, motivate and lead, direct and review the work of team members in order to accomplish operational plans and results.
- ITIL Foundation certification;
most preferably serviceoperations certification is a plus.
- Experience with supporting Cisco network devices in a live production environment.
- Working knowledge of Windows Server is a plus.
- Familiarity and experience dealing with and manoeuvring with the relevant Airport Operators in Spain.
- Broad working knowledge of Special Airport Systems (SAS) including Airport operational systems, baggage reconciliation system and passenger processing systems.
- Proficiency in MS Office suite tools such as Outlook, PowerPoint, Word, Excel.
- Excellent communication (written and verbal) in English and Spanish.
- Ability to work effectively in a matrixed team environment locally and globally.
- Good problem‑solving skills to source solutions to customer requirements or issues.
- Excellent attention to detail and quality.
- Ability to travel frequently across the country and occasionally internationally as may be required.
- Candidate must be a Spanish national or already have the right to work and live in Spain. xhfqzwm

What we can offer you
- Competitive Salary
- Life Assurance
- Annual Bonus
- Corporate Pension Scheme
- 25 days holiday plus public holidays
- And so much more

Equal Employment Opportunity

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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📌 Site Manager, It Field Technician - Adolfo Suárez Madrid–barajas Airport
🏢 Prattwhitney
📍 Madrid