ppDescripción del trabajo Service Delivery Manager EPI-USE – Salary €35,000 per annum Location: Office (Madrid) home based (Hybrid). /p h3THE ROLE /h3 pDue to growth, an exciting opportunity has arisen for a Service Delivery Manager to join the Employee Managed Services (EMS) team at EPI-USE, which provides outsourced payroll services to enterprises on SAP payroll and SAP SuccessFactors technology. As a Service Delivery Manager in the EMS bureau team, you will be responsible for liaising with clients, preparing for and conducting service review meetings including Quarterly Business reviews, monitoring Service Level Agreement performance, and being a point of contact in escalations for service-related issues. The idóneo candidate will have excellent communication skills (they must have excellent English language skills) and convey attentiveness and helpfulness towards clients. They must have a strength in interpreting and presenting data, including Key Performance Indicator and Service Level Agreement data, Management Information, during service review meetings. You will be expected to maintain confidentiality at all times, comply with data protection (GDPR) legislation and carry out any reasonable duties as requested by line management.



/p h3Hybrid role with /h3 ul liCareer progression /li liSupportive team /li liIncreasing payroll and SAP knowledge through a varied role /li liCompetitive salary /li liHolidays: 25 working days per year. /li liThe company offers to contribute 50% towards optional private medical insurance cover /li liRegular training /li /ul h3Requirements /h3 ul liProfessional English language ability (European Languages framework C1 or better), and strong oral and written communication skills /li liYou must be located within commutable distance of Madrid, SpainAt least 2 years of technology service delivery experience /li liClient relationship management, and ability to proactively offer solutions. /li liAbility to work to agreed deadlines and adapt to change /li liAccuracy and attention to detail /li liCapable of building relationships /li liAbility to grow the business /li liKnowledge of – GDPR and data protection laws /li /ul h3Desirable /h3 ul liWorking knowledge of Microsoft Excel and Word /li liPayroll knowledge /li liSAP knowledge /li liRelevant experience of working in a busy multi-client environment /li liLooking to progress a diverse career /li liKnowledge of ITIL frameworks /li /ul /p #J-18808-Ljbffr

📌 Service Delivery Manager - Payroll Managed Services On Sap - €35.000 A Year (Madrid)
🏢 Epi-Use
📍 Madrid