Primary Details
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Time Type: Full time

Worker Type: Employee

At QBE, our purpose is to enable a more resilient future.

Are you passionate about working for one of the world’s largest insurers that offers excellent opportunities to grow your career and with offices in 28 countries?

QBE Europe SA/NV is headquartered in Brussels and we are proud to have Spanish offices in Madrid and Barcelona.

Client Director Spain
The opportunity

The purpose of this role is to support the establishment and growth of a Client Solutions Practice across the Division. The role is responsible for developing a quality client pipeline, maintaining key client accounts, and facilitating sustainable profitable growth.

Your new role

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- Act as the main point of contact for clients across all business areas, focusing on building and maintaining strong relationships.

- Collaborate closely with the Distribution team to drive client retention and ensure ongoing satisfaction.

- Monitor and enhance client satisfaction, using annual Voice of Customer (VOC) surveys to measure and improve service quality.

- Identify and pursue opportunities for cross‑selling and upselling, maximizing value for both clients and the organization.

- Manage and prioritize top clients and large accounts, with criteria to be determined (such as minimum revenue and employee count), ensuring tailored solutions and dedicated support.

- Manage the opportunity pipeline and business to increase density build and structure programme design for clients.

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- Engage with the Distribution and Client Engagement team for client acquisition.





- Ensure compliance with legal, regulatory frameworks, and corporate policies.

- Drive the design and maintenance of marketing and communication frameworks.

- Develop a strong client engagement focus for existing and new clients.

- Keep up to date with industry developments for continuous improvement.

- Provide specialist advice on underwriting programmes and legislation.

- Establish clear accountabilities and authority levels for direct reports to ensure goal delivery.

About you

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- Significant exposure to the insurance industry as a client manager either in insurance company or brokerage, with an ability to operate across all products.

- Strong track record in managing strategic client relationships at senior Executive & leadership level, creating not only positive influence but clear value return to the business.

- Significant contact network of client risk managers which provides the ability to influence & develop new opportunities.

At QBE, we are dedicated to creating an inclusive environment for all employees. Our positions are open to individuals with disabilities, and we actively promote inclusion and diversity in our workplace. xhfqzwm

Skills: Business Transformation, Coaching for success, Conflict Resolution, Cost‑Benefit Analysis (CBA), Critical Thinking, Financial Products, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Presenting with Impact, Research Analysis, Risk Management, Stakeholder Management, Team Management

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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📌 Strategic Client Solutions Director - Spain (Madrid)
🏢 慨正橡扯
📍 Madrid