ppWe are seeking a highly motivated bCustomer Service Representative /b to join our Customer Service team. In this role, you will manage the end-to‑end order-to-cash process for direct market customers and distributors, ensuring seamless execution of Orders, shipments while maintaining compliance with internal procedures and customer requirements. /p pYou will act as a key liaison between customers, distributors, Supply Chain, Finance, Sales Operation and Quality teams to ensure timely and accurate orders delivery in EMEA. /p h3What You'll Do /h3 h3Customer Order Management /h3 ul liDeliver exceptional customer service to internal and external stakeholders. /li liManage and process customer orders from order entry through successful delivery and invoice. /li liProvide proactive updates on shipment status, delivery schedules, and order progress and dispute resolution. /li liMonitor customer orders to ensure on-time and accurate fulfillment. /li liCoordinate cross-functional investigations and corrective actions. /li liManage customer complaints and service escalations through closure. /li liCollaborating with Commercial team, Sales Operation, Supply chain and finance to ensure adherence to SOP’s for market requirements. /li liEscalate compliance-related issues and potential risks when required /li liTrack key shipment milestones, including departure, arrival, customs clearance, and proof of delivery. /li liInvestigate and resolve shipment discrepancies, delays, and customer concerns. /li liMaintain accurate reporting and visibility of export order status. /li liEnsure customer expectations are met through proactive communication and timely issue resolution. /li liAct as the voice of the customer internally by identifying recurring customer pain points and proposing improvements. /li liSupport customer-focused initiatives that improve service levels, communication, and operational excellence. /li liIdentify process inefficiencies and actively participate in Continuous Improvement / FBS initiatives to improve customer experience, productivity, and operational performance. /li /ul h3You Are /h3 h3What We're Looking For /h3 ul liCustomer-focused, empathetic, and service-oriented. /li liOrganized, analytical, and detail-oriented. /li liA proactive problem-solver with a continuous improvement mindset. /li liA customer-focused that improve service levels, communication, and operational excellence. /li liComfortable navigating multiple systems, processes, and priorities simultaneously (SAP, SFDC, AWS) /li liAn excellent communicator who thrives in a multicultural and international environment. /li liCustomer-first mindset,



strong sense of ownership and accountability /li liAn associate with a high level of accuracy and attention to detail /li liYou have strong prioritization skills in a fast-paced environment /li liAble to manage multiple orders, customers, and deadlines at the same time. /li liNatural collaborator who builds relationships across teams /li /ul h3Qualifications /h3 h3Required /h3 ul liBachelor's degree, HBO degree, or equivalent level of professional experience. /li liMinimum 3 years of experience in Customer Service, Export Administration, Logistics Coordination, or a related field. /li liProfessional proficiency in English, Dutch (written and spoken) any other EU language will be considered a plus. /li liStrong communication and stakeholder management skills. /li liStrong attention to detail and accuracy. /li liGood working knowledge of Microsoft Excel, TMS, SAP, SFDC /li /ul h3The below salary ranges apply only to candidates who are located in Italy and employed under Italian local terms and conditions. /h3 pThe salary range for this position (inclusive of sales incentives/commission) is €29,200-48,600. /p pBase pay offered may vary depending on various factors, including, but not limited to, job‑related knowledge, skills, experience, and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work. /p pDue to the international nature of our team, please submit your resume in English. /p h3Fortive Corporation Overview /h3 pFortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. /p pWe are a integral industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. /p pWe are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS)



to accelerate our positive impact. /p pAt Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. /p pAt Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. /p pAt Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. /p pFortive: For you, for us, for growth. /p h3About Advanced Sterilization Products /h3 pASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning. /p pWe Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at /p pWe Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at /p pFortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at /p /p #J-18808-Ljbffr

📌 Customer Service Representative (Dutch) (España)
🏢 Advanced Sterilization Products
📍 España