About Qatium
Qatium is the AI Water Platform for utility operations. We help utilities visualize networks, simulate decisions, and optimize performance — tackling one of the world’s most urgent challenges: up to 50% of clean water is lost before it reaches the tap.
Our mission is to make water infrastructure smarter, more resilient, and more efficient, giving utilities full visibility and control in a seamless digital environment.
The Role
We are looking for a talented, results-driven Customer Success Manager to help our customers succeed and grow with Qatium.
You will be a trusted advisor to our customers, helping them adopt Qatium, achieve measurable impact, and confidently use AI-enabled workflows — translating product capabilities into clear operational and business outcomes.
If you enjoy working in a fast-paced, international environment and are passionate about helping customers succeed, we would love to hear from you.
Key Responsibilities
Customer Engagement & Onboarding




Lead smooth onboarding experiences and training sessions that help customers get value from Qatium from day one.
Relationship Management
Build strong, trust-based relationships with customers and partners, guiding them through challenges and supporting long-term success.
Adoption & Value Realization
Monitor usage, identify opportunities to increase adoption, and share insights that drive measurable impact.
AI Adoption & Education
Help customers understand Qatium’s AI-enabled capabilities, including practical use cases, benefits, limitations, and adoption paths. Share feedback with Product to improve how AI features are understood and used in real operations.
Advocacy
Champion customer needs internally, working with Product, Sales, Support, and Marketing to improve the customer experience and create success stories.
Growth
Identify upsell and cross-sell opportunities in partnership with Sales, helping customers expand their impact with Qatium.
Feedback & Reporting
Share customer feedback,

📌 Customer Success Manager (Valencia)
🏢 Qatium
📍 Valencia