Experteer Overview

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In this role you will lead Flywire’s general IT Support and IT Operations, shifting from reactive troubleshooting to an engineering-led, proactive function. You will align global teams across AMERICAS, EMEA and APAC with business needs, driving scalable, automated operations. You’ll explore AI-driven self-service to lower escalations and move core platforms toward a Terraform-managed, code-based model. This is a strategic role at a fintech scale-up that values Lean IT and governance.

Compensaciones / Beneficios
• Oversee 3 regional IT Support Leads and a global IT Operations team; set global SLAs and monitor service delivery metrics
• Drive AI/AIOps initiatives to enable self-service and reduce escalations
• Lead SaaS-as-Code transition with Terraform and partner with CPE/Cloud teams to manage systems via code
• Apply Lean IT to analyze support data, document scalable processes, and prepare for automation




• Manage capacity and projects using Agile/Kanban, balancing Tier 3 ops, end-user support and Mu0026A/tool consolidations
• Own Access Recertification, User Access Reviews (UAR) and IT audit controls (SOC2); drive automation for compliant processes

Responsabilidades
• 10+ years in IT with 4+ years in a formal management role leading international, remote-first technical or support teams
• Proven track record managing global SaaS xqbhyrx ecosystems (Okta, Google Workspace, Slack, Atlassian)
• Deep understanding of IAM/RBAC, distributed IT infrastructures, and UAR/SOC2 compliance
• Full professional proficiency in English

Requisitos principales
• Employee Stock Purchase Plan (ESPP)
• Wellbeing Programs (Mental Health, Wellness, classes)
• Work From Home Stipend
• FlyBetter Days to volunteer
• Digital Disconnect Days
• Managers Taking Flight – development for managers

📌 Manager II, IT Engineering (Operations & Support) (Valencia)
🏢 Flywire
📍 Valencia