ph3bYour role at Dynatrace /b /h3 pAs a Lead Customer Success Engineer, you will be responsible for building and maintaining post‑sales relationships with Dynatrace’s highest strategic customers. You will serve as a trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE's in high regard as experts and rely on you to guide them through ways of obtaining the greatest value from their Dynatrace solutions. You will be a point of contact and resource for other Technical Account Managers which include coaching, mentoring, and providing feedback. These duties will also expand into partnering with other CSE’s and customers to ensure success with Dynatrace Solutions. /p h3bResponsibilities and Duties /b /h3 ul liCoach, Mentor, and provide feedback on an ongoing basis to other CSE’s while providing tactical recommendations /li liConstantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values /li liProvide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint /li liBe the customer’s advocate by knowing their goals and use cases, then suggesting process changes, product adoption, configuration, and additional features to meet their requirements /li liFunction as a frontline technical resource for “best practice” and informal customer questions /li liEngage and review with customer support as a customer advocate to ensure speedy resolution of customer issues /li liEngage with Product management as the customer advocate on product roadmap discussions /li liParticipate and prepare for Monthly and Quarterly Business Reviews with customers /li liMaintain current functional and technical knowledge of Dynatrace products and services /li liHelp to document best practices in developing and using Dynatrace /li liPartners with support engineers, PM,



and RD to help customers and account teams to speed resolution. They must help, communicate, escalte and advocate on behalf of the customer. /li liProvides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds. /li liHelps customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc. /li liHas deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution. /li /ul h3bWhat will help you succeed /b /h3 ul liBachelor’s degree in Computer Science, Information Technology, or equivalent work experience /li li6+ years of related work experience /li liExperience working with large enterprise customers, including executive leadership /li liDemonstrated ability in leadership, mentorship, and organizational behavior /li liA track record of going above and beyond for your team and customers /li liAbility to manage executive relationships and discussions (VP/CxO) /li liMust have exceptional English written and verbal communications skills /li liExceptional organizational and teamwork skills, and the ability to act fast and responsibly /li liImpeccable time management skills and an ability to self-direct /li liDemonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks,



and 3rd party technologies related to Dynatrace /li liWillingness to learn new technologies and resolve complex technical issues /li liProfessional Level Dynatrace certification (or get certification within six months) /li liTwo or more industry-relevant Associate Level certifications (AWS, Azure, k8s, …) /li liStrong technical understanding and experience in SaaS industry /li liKnowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. /li liWeb and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax /li liMobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc. /li liCMDB/ITSM Technologies/platforms such as ServiceNow and BMC /li liMust be customer service oriented and believe in teamwork, collaboration, adaptability Initiative /li liDemonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment /li /ul h3bWhy you will love being a Dynatracer /b /h3 ul liDynatrace is a leader in unified observability and security. /li liWe provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. /li liOur employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. /li liYou’ll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically. /li liOver 50% of the Fortune 100 companies are current customers of Dynatrace. /li /ul /p #J-18808-Ljbffr

📌 Lead Customer Success Engineer (Barcelona)
🏢 Dynatrace
📍 Barcelona