ppG+D makes the lives of billions of people around the world more secure. We shape trust in the digital age with built-in security tech in three segments: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our collaboration within G+D. /p pWe are the reliable partner for all challenges resulting from the Internet of Things. We offer a complete connectivity portfolio for mobile network operators, automotive manufacturers, technology companies such as chip and module manufacturers as well as transport and logistics providers. Our portfolio includes highly secure solutions in the area of connectivity IoT, from classic SIM, eSIM and iSIM, to the associated embedded operating systems and life cycle management, through to services for integral connectivity and IoT solutions. Do you want to actively shape the digital transformation with us? /p h3Mission / Role Purpose /h3 pThe bApplication Support Engineer (L2) /b provides advanced application and operational support for production environments, acting as a bridge between frontline (L1) support, engineering teams, internal departments and external suppliers. The role focuses on incident resolution, troubleshooting, escalation management and continuous service improvement. /p h3Key Objectives /h3 ul liEnd-to-end ownership of incidents and service requests. /li liEnsure SLA and KPI compliance.



/li liEnable L1 teams and improve First Contact Resolution (FCR). /li liEnsure application stability and service availability. /li liPromote continuous improvement initiatives. /li /ul h3Key Responsibilities /h3 h3Service Operations Ticket Management /h3 ul liManage support tickets (INC / SRQ / PRB / CHG). /li liAct as Incident Manager when required. /li liEnsure SLA compliance and proper prioritization. /li liHandle customer communication and escalations. /li liPerform troubleshooting and technical issue resolution. /li liConduct root cause analysis for recurring incidents. /li liEscalate issues to L3 when necessary and follow through to resolution. /liliMaintain proper documentation and contribute to knowledge sharing. /li /ul h3Qualifications /h3 h3Education and Experience /h3 ul liTelecommunications, Engineering, or related background. /li liExperience in Application Support / Production environments. /li liExperience with ticketing tools (e.g., ServiceNow, Jira). /li liUnderstanding of ITIL processes and service management frameworks. /li /ul h3Technical Skills /h3 ul liKnowledge of IP networks, IoT devices, and VPN technologies. /li liExperience with monitoring and troubleshooting tools. /li liBackground in telecom technologies (SIM, IoT ecosystems). /liliKnowledge of GSMA specifications (SGP.02, SGP.22, SGP.32)



is a plus. /li liExperience with IoT platforms or applications is a plus. /li liExcellent English communication skills (written and spoken). /li /ul h3Soft Skills /h3 ul liStrong analytical and problem-solving mindset. /li liTeam-oriented with good communication skills. /li liStrong organizational, time management, and follow-up capabilities. /li liAbility to work under pressure in fast-paced environments. /li liProactive attitude with continuous learning mindset. /li /ul h3What’s Great About Working With Us /h3 ul liCulture and diversity: Join a people-oriented environment with diverse nationalities, strong team spirit, and flat hierarchies where everyone speaks to everyone. We are an Equal Opportunity Employer and LGBT+ friendly. /li liGlobal Collaboration: Work collaboratively with stakeholders around the globe. /li liCareer Development: Benefit from continuous training, coaching, and talent development programs. /li liSocial Benefits: flexible compensation (transport tickets, training, private insurance), etc. /li liOwn Canteen: Take a break with our breakfast and lunch service, choose from a wide range of menus, salad desk, and sandwich options, all at affordable prices! /li liWork-Life Balance: Hybrid Model of work (Monday to Friday 5pm-1am; 3 days of remote work). /li liLocation: Sant Joan Despí. Easily accessible by public transport. /li /ul h3Privacy Notice /h3 pThe personal data you provide will be processed to manage your application in accordance with the GDPR and our Privacy Policy, available at Data Privacy | G+D. /p /p #J-18808-Ljbffr

📌 Application Support Engineer (IoT) (Sant Joan Despí)
🏢 Giesecke+Devrient
📍 Sant Joan Despí