ph3bJoin Vonage and help us innovate cloud communications for businesses worldwide! /b /h3 h3bVonage Communications APIs /b /h3 pAs an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. Vonage API solutions empower organizations to build their custom omnichannel communications structure, allowing them to reach and engage customers on their preferred schedule and channel, including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. /p h3bWhy this role matters /b /h3 pAs a Technical Account Manager, you will be the strategic partner our enterprise customers rely on to unlock the full value of Vonage's communications API platform. You will drive platform adoption, protect and grow revenue, and ensure customers achieve measurable business outcomes, making you central to both customer success and Vonage's growth. /p h3bYour key responsibilities /b /h3 pbPrimary Point of Contact and Trusted Advisor /b /p ul liServe as the primary point of contact for a portfolio of strategic enterprise accounts, building deep, multi-threaded relationships with stakeholders at every level, from developers and product teams through to C-suite executives. /li liAct as a trusted advisor, guiding customers through their communications transformation journey and embedding yourself in their business and technical strategies. /li liLead Quarterly Business Reviews (QBRs), proactively identify risks to customer health, and partner cross-functionally with Technical Experts, Product, and Engineering to resolve complex challenges and continuously improve the customer experience. /li liCollaborate within a pod model with Technical Solutions Managers (TSMs), engaging them as shared technical resources for complex solutioning, escalations, and risk management, while retaining full ownership of the customer relationship and commercial outcomes. /li /ul pbRetention and Maximising Customer ROI /b /p ul liOwn revenue and direct margin growth for your book of business, forecasting accurately and executing strategies to maximise revenue and margin retention. /li liLead the development of comprehensive,



outcome-driven success plans aligned to each customer's business objectives. /li liLeverage deep product knowledge across Vonage's full API portfolio, including SMS, WhatsApp, RCS, Voice, Video, and Verify, to drive platform adoption and ensure customers realise measurable, long-term value from their investment. /li liDesign and deliver tailored enablement programmes that empower customers to fully leverage Vonage API solutions at scale. /li /ul pbIdentifying Cross-Sell and Upsell Opportunities /b /p ul liProactively identify and develop upsell and cross-sell opportunities by connecting customer use cases to new or underutilised capabilities across the Vonage product portfolio. /li liWork in close partnership with Sales teams to progress commercial opportunities, leveraging usage data, customer health scores, and engagement metrics to surface growth signals. /li liSynthesise customer feedback and insights into actionable recommendations to influence roadmap prioritisation based on strategic account needs. /li /ul h3bWhat you'll bring /b /h3 pbRequired: /b /p ul li8+ years of experience in Customer Success, Technical Account Management, or a similar strategic customer-facing role within a SaaS, CPaaS, or technology-driven company, with a demonstrated track record of managing and growing complex enterprise accounts. /li liFluentin English, Spanish and German/French /li liHands-on familiarity with CPaaS products including messaging APIs (SMS, WhatsApp Business Platform, RCS), Voice/VoIP, Video, and Authentication/Verify solutions, along with a strong understanding of REST APIs, webhooks, SDKs, and software integration patterns. /li liProficient in analysing customer health scores, usage data, and engagement metrics to identify trends, risks, and growth opportunities; comfortable working with CRM and CS platforms such as Salesforce, Gainsight, or equivalent tools. /li liHighly effective at working cross-functionally with Product, Sales, Solutions Engineering, and Support teams to deliver customer outcomes.



/li liPrior experience with global CPaaS providers (e.g. Vonage, Twilio, Sinch, MessageBird) or enterprise-scale integrations and high-volume traffic platforms. /li liKnowledge of conversational AI, chatbot platforms, or omnichannel engagement strategies, including WhatsApp Business Platform, RCS, or VoIP/SIP/WebRTC protocols. /li liExperience in project or programme management, with a track record of driving successful customer projects, and familiarity with reporting/analytics tools such as Tableau and productivity tools such as G Suite, Confluence, and Jira. /li liBachelor's degree in Computer Science, Information Technology, Engineering, or a related field. /li /ul h3bHow you'll benefit /b /h3 ul liOpportunity to make a significant impact on strategic customer experiences and business growth. /li liCompetitive salary and meaningful career growth opportunities. /li liPrivate Medical Insurance (Adeslas). /li liLife Insurance and Group Personal Accident (VidaCaixa). /li liEricsson Care Line. /li liDiscretionary Time Off (DTO). /li /ul p#LI-MW1 /p pbThere’s no perfect candidate. /b You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. /p pbTo learn how we process your personal data during the recruitment process, please refer to our Privacy Notice . /b /p pbWho we are: /b /p pVonage is a integral cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. /p pNote: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. /p pAs set forth in Vonage’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. /p pIf you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. /p /p #J-18808-Ljbffr

📌 Technical Account Manager (Madrid)
🏢 Vonage
📍 Madrid