ppThe Service Transition Manager will play a pivotal role in ensuring the smooth and efficient transition of all aspects of service change, deriving from a programme of projects and workstreams. You’ll coordinate all related activities, from the stage where a project is fully owned by the Projects Team, through transition, to Service Management, where BAU support services are delivered by a variety of teams. You’ll collaborate with a number of colleagues and stakeholders to define a process to transition services with minimal disruption to business operations. /p pYou’ll be joining a growing Corporate IT department at an exciting time. If you are a detail-oriented and strategic thinker, with a passion for ensuring seamless transition, we encourage you to apply for this opportunity. /p h3Key Responsibilities /h3 h3Process Design /h3 ul liEstablish, document, and communicate the Service Transition process and strategy across the organisation /li liConduct yearly process reviews, obtain feedback from others on how the process works, and implement improvements when required /li liProvide guidance, training, and mentorship to colleagues involved in Service Transition activities /li liUse existing toolsets to implement the process where possible /li /ul h3Communication /h3 ul liEnsure regular communication with project stakeholders, and those invested in the status of a project, throughout the project and transition lifecycle /li liCommunicate any changes to process in advance of go-live, obtain buy-in from those who are regularly involved in transition activities /li liCommunicate any resourcing needs, to complete transition activities,



with the relevant Team Managers /li liEnsure that the Service Delivery Team are engaged throughout, should changes to the Service Catalogue need to be made /li /ul h3Integration /h3 ul liCollaborate with the wider Service Delivery Team, to ensure the relevant Change Requests are raised when changes to services are implemented, the relevant Known Error records are created to document known bugs and workarounds, and for any other activities that may need to be completed /li liInform the Asset and Vendor Management Team of any changes to assets and vendor details, to ensure that the CMDB is updated accordingly /li /ul h3Relationship Management /h3 ul liEstablish and maintain excellent relationships with business stakeholders to aid smooth transition, acting as the primary interface for Senior Management for Service Transition activities and resources /li liEngage with the Projects Team on a regular basis to align Service Transition activities with business objectives /li /ul h3Document Management /h3 ul liCreate a central repository for recording all documents, stakeholder decisions, meeting minutes, and the progress of all transition activities /li liDevelop comprehensive transition plans,



encompassing timelines and requirements (people, test environments, hardware, etc.) /li liOversee the creation, and reviews, of documentation relating to Service Transition, including standard operating procedures and training plans /li liReduce likelihood of service impact by ensuring risks are reviewed and accepted by stakeholders, and communicated to users and support groups, in advance of go-live /li liEnsure risks are highlighted at the earliest opportunity, and recorded centrally in the Risk Management tool /li liAssist with the creation of mitigation strategies for accepted risks /li /ul h3Job requirements /h3 h3Qualifications and Skills /h3 ul liMinimum 5 years’ experience as a Service Transition Manager, preferably in a large, multi-client organisation /li liMinimum 2 years’ experience working in an environment where ITIL Service Management principles and processes are implemented /li liIn-depth understanding of ITIL Service Transition processes and best practices, preferably certified in ITIL Service Transition /li liExcellent communication (written and verbal) and interpersonal skills, and ability to collaborate effectively across different regions and cultures /li liExcellent analysis and problem-solving skills /li liProven track record of successfully managing your workload, including the ability to plan, prioritise, and organise work to meet tight deadlines /li liUnderstanding of Risk Management /li liAbility to champion best practice and influence others /li liJIRA experience is desirable, but not essential /li /ul /p #J-18808-Ljbffr

📌 Service Transition Manager - ESK (Málaga)
🏢 Recruitment
📍 Málaga