People Operations Shared Service Specialist
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We are currently seeking a People Operations Shared Service Specialist to join our vibrant People Operations team. The role involves various aspects of People Operations administration and coordination, supporting employees and managers from both hotels and offices across Northern Europe.

Key tasks & responsibilities:

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- Providing first‑level support and guidance to people managers on People Operations policies, procedures, and programs through a ticket system;
escalating complex or sensitive issues to the Manager, Shared Services or the relevant Country People Operations Business Partner.

- Providing administrative support before selection and after appointment across the employee life cycle, including posting and closing job adverts, initiating and reviewing job changes in Workday, producing compensation and contract offer letters, securing country‑specific legal requirements, and analysing recruitment feedback (using Workday, ATS or other RHG tools).

- Working with People Managers to ensure a smooth onboarding experience for new hires, preparing and sending onboarding documents, checking compliance forms, setting up the Workday onboarding pathway, sending announcements, and gathering onboarding feedback.

- Facilitating the performance management process by cascading objectives and targets to people managers, initiating performance objective setting in Workday, and generating reports and dashboards on performance outcomes.





- Maintaining employee records and files in compliance with legal and organisational requirements, including Data Protection legislation relating to privacy, confidentiality, security and protection of personal data.

- Assisting colleagues with similar or related tasks when necessary.

- Performing any other People Operations tasks assigned by the Manager, Shared Services or Country People Ops Business Partner related to benefits administration, leave management and other People Ops topics.

Qualifications:

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- Experience in the hotel or other service industry is desirable, together with formal education or proven working experience in employment law and HR administration.

- Proficiency in Workday or similar HRIS applications and Microsoft Office.

- Knowledge of HR best practices, policies and regulations in one or more Scandinavian countries.

- Service‑oriented mindset with excellent communication and problem‑solving skills.

- Attention to detail, accuracy and confidentiality.

- Flexible and able to multitask in a fast‑paced service environment without compromising quality.

- Ability to work independently and as part of a team with minimal supervision.

- Fluency in English and Icelandic, with conversational proficiency in Danish, Swedish or Norwegian.

Type of employment: Full‑time. Temporary position, ideally starting as soon as possible and running until the end of December 2026, with the possibility of extension.

Location: Adaptable;
preferable locations include Reykjavik, Oslo, Copenhagen, or Madrid. xhfqzwm

Benefits: Enjoy global and local perks such as special hotel rates for you and your loved ones worldwide, and access to local rewards and benefits tailored to your country.

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📌 People Operations Shared Service Specialist (Madrid)
🏢 Radisson Hotel Group
📍 Madrid